Vehicle Exchange Program Manager - Courtesy CDJR

Position: VEP Manager
Employment: Full-time
Location: Mesa, AZ
Start Date: ASAP

Courtesy Automotive Group is a family-owned and operated business since 1955. At Courtesy, we are more than just a dealership – we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades, we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency, customer satisfaction, and fostering a positive environment for both our team members and clients.

The VEP Manager is responsible for driving dealership sales by identifying service customers who qualify for vehicle upgrade opportunities and guiding them into the sales process. This role serves as the link between the service and sales departments, ensuring customers receive a seamless and positive upgrade experience.

• Identify qualified service customers for upgrade opportunities using equity, mileage, and incentive data.
• Engage customers in the service drive, explain the VEP program, and assess their vehicle needs.
• Coordinate with the sales team to transition interested customers into the sales process.
• Track leads, appointments, and conversions in the CRM system.
• Monitor service appointments and prioritize highvalue opportunities.
• Report weekly and monthly performance metrics to dealership leadership.
• Maintain strong product knowledge and deliver an exceptional customer experience.

• Automotive sales or service experience required; VEP or equitybased sales experience preferred.
• Strong communication and customer engagement skills.
• Ability to multitask in a fastpaced dealership environment.
• Proficiency with CRM and dealership software.
• Strong organizational and followup abilities.
• Professional, customer focused, and team oriented mindset.
• Reliable transportation to and from work every single day.
• Valid driver's license and clean driving record.
• Willing to submit to pre-employment drug screen and background check.

• Competitive compensation.
• PTO and sick time.
• Employee discounts.
• Comprehensive benefits such as health, dental, and vision insurance.
• Company sponsored life insurance.
• 401(k) retirement savings plan.
• Opportunities for career growth and advancement.
• Values-driven culture built on professionalism, integrity, and a fun family atmosphere.

If you are ready for a rewarding career and opportunities for career growth and advancement, then consider joining the Courtesy Automotive Group family. Our interview process typically includes a phone interview, one or multiple in-person interviews, background check, drug screening, and a driving record review. Be a part of a winning team and outstanding culture, apply with us today. We hire the best and brightest from all races, nationalities, and sexes.

We don’t make decisions based on any protected characteristic.