Experienced HVAC Service Tech

Join to apply for the Experienced HVAC Service Tech role at Service Experts
.

Reports to:

Field Supervisor or General Manager.

Position Title:

HVAC Service Technician
Status:
Full‑time, Regular position
Category:
Technician

Location:

Arizona's Dukes of Air & Plumbing, 6938 E Parkway Norte, Mesa, AZ 85212

Join our team and earn a sign‑on bonus of up to $1,500! Bonus amount based on experience and qualifications.

Why you should join the Service Experts team:
We provide training, support, and opportunities for unlimited professional growth. Join us and become an EXPERT!

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Our Top Technicians earn over $100,000
• Generous PTO provided:
  • 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
  • 29 paid days off after your 2nd year of employment
• Ready to get out of your work truck? We have ample advancement and career‑growth opportunities available across the U.S.
• Hold on to your more of your paycheck with company‑sponsored Medical, Dental, and Vision Insurance programs
• Company‑provided smart phone, tablet, uniform plan, and tool replacement program
• We’ll make you better at what you do with our internal Training Academy
• Best‑in‑class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company‑paid employee Life Insurance with options for you and your family!
• Short‑term and Long‑term disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as:
  Legal advice, pet insurance, and health advocacy programs

Under minimal supervision, the technician performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. The technician communicates with customers to answer questions, resolves problems, and ensures customer satisfaction, while promoting products and services. Works under the direction of the Field Supervisor or General Manager.

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics to identify potential problems and prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Uses hand‑held device to record all required information on customer call, completes all forms and paperwork in a neat, timely, and accurate manner, and collects payment from customer
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer and calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Performs similar or other duties as needed or assigned
• Maintains regular, reliable attendance

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate personal protective…