Service Plumbing Dispatcher​/Coordinator

About Us

Smith Plumbing, Heating, and Cooling LLC is a trusted name in plumbing and HVAC services in Mesa, AZ. We are growing and looking for a Service Plumbing Dispatcher/Coordinator to join our dynamic team. If you thrive in a fast-paced environment and have a talent for organization, scheduling, and customer service, we want to hear from you!

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

As a Service Plumbing Dispatcher/Coordinator, you will be the primary point of contact for our plumbing service team. Your role involves scheduling, coordinating, and dispatching plumbing technicians to ensure timely and efficient service for our customers. You will work closely with customers, technicians, and management to optimize workflow, enhance customer satisfaction, and maximize productivity.

• Schedule & Dispatch:
  Assign service calls to plumbing technicians based on location, skill set, and urgency.
• Customer Communication:
  Answer inbound calls, gather job details, and update customers on service timelines.
• Job Coordination:
  Ensure technicians have the necessary details, materials, and instructions for each job.
• Workflow Optimization:
  Monitor job progress, adjust schedules as needed, and maximize efficiency.
• Data Entry & Documentation:
  Maintain accurate records of service calls, technician notes, and work orders in our system.
• Problem Solving:
  Address scheduling conflicts, customer concerns, and job delays proactively.
• Team
  
  Collaboration:
  
  Work with managers and field staff to improve service operations and response times.

5+ years of experience in dispatching, scheduling, or coordinating service teams (plumbing or similar industry preferred).
Proficiency in Service Titan - Experience using the platform for scheduling, job tracking, and reporting.
Strong skills in Microsoft Excel, Word, and Outlook.
Excellent organizational and multitasking skills in a high-paced environment.
Outstanding communication and customer service abilities.
Ability to think quickly, solve problems, and adapt to changing schedules.
Familiarity with plumbing services and terminology is a plus.

• Competitive Pay - Based on experience
• Full-Time, Stable Employment
• Growth Opportunities within the company
• Health Benefits - Medical, Dental, Vision
• Paid Time Off & Holidays
• A Great Team Environment

Mesa, AZ

Full-Time

Mid-Senior level

Full-time

Distribution and Supply Chain

Truck Transportation

Interested candidates, please send your resume and a brief cover letter outlining your relevant experience.