Field Construction Technician

Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected livesof the communities we serve. We offer the fastest home internet in the nation, arefreshingly great customer experience,andaffordableplans that putcustomersin charge.

As ourstate-of-the-artfiber network expands, so does our need for team members who can help us grow and realize our goals.

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose whatisbest for them,andwesupport employees in implementing new ideasand solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest,human communication.

The Field Construction Technician installs, repairs, and maintains Ziply Fiber's fiber-to-the-premises network from the outside plant through to the customer's home or business. The role combines installations, fusion splicing, and trouble ticket repair with outside plant fiber construction, testing, and network maintenance. The Field Construction Technician diagnoses and repairs technical issues within the network or at a customer's home, with occasional assistance, while delivering outstanding customer service as a brand ambassador of Ziply Fiber within our communities.

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Perform fusion splicing of fiber drop cables at customer premises, ensuring proper fiber preparation and splice enclosure management.
• Prep, splice, and maintain fiber optic cables in aerial, underground, and indoor settings.
• Assist with single fusion and mass fusion splicing on high-count fiber optic cables (24-ribbon and above) in outside plant environments.
• Utilize OTDR, PON power meters, and VFLs to test fiber, troubleshoot, and identify network issues.

• Provision, install, and troubleshoot internet and VoIP services.
• Diagnose and repair technical issues within the network infrastructure or at the customer's home.
• Place NIDs and non-buried drops, perform cross-connect work, install and maintain inside wiring for residential and business broadband service.
• Utilize test equipment to install products and isolate trouble effectively.
• Read and understand service orders and trouble tickets and use handheld dispatch devices and Ziply Fiber's internal dispatch programs to complete assignments.
• Record customer information, light levels, OTDR readings, and internet speed readings on every work order.
• Maintain proper work cleanliness, attic safety, drilling safety, and proper wall drops.
• Communicate effectively with customers.

• Assist with network maintenance and equipment turn-up as needed, including putting generators at the huts.
• Support the preventive maintenance program by rebuilding aerial, buried, and underground cables.
• Read and interpret outside plant drawings, splicing schematics, blueprints, and engineering documents.
• Assist with mid-sheath entries, bonding and grounding fibers, and maintaining existing plant.
• Adhere to OSHA, NESC, and NEC safety standards, including in-vehicle safety and work zone setups.
• Participate in on-call rotations to ensure network health and respond to network outages (24/7 on-call capability).

• Performs other duties as required to support the business and evolving organization.

• High school diploma or GED.
• One (1) year of outside plant fiber-splicing experience, including single-fiber fusion splicing, mass fusion (ribbon) splicing on high-count fiber-optic cables (24-ribbon and above), and fiber testing and troubleshooting using OTDRs, PON power meters, and VFLs.
• Good safety record.
• Knowledge of first aid and CPR.
• Strong communication skills, problem-solving abilities, and customer service orientation.
• Must have and maintain a valid driver's license, auto insurance, and satisfactory driving record.
• Must complete a pre-employment drug screening.