Lead Case Manager

Case Manager

The Case Manager provides case management services to students who are currently enrolled in the program or completed the internship program and in follow-up phase. Responsibilities include to provide guidance, employment, and educational support. Also assist team with recruitment, pre-screening, onboarding, and supervision of teens attending the academy and career Internship placement. Responsible to follow-up with assigned interns to provide support for up to a year.

Responsible for keeping records and notes utilizing Kidtrax system. Assist Lead Case Manager or Program Manager with any reporting needed for meetings and grant proposals. Develops and maintains community partnerships and supports AZ Youth force programming including events and connections with employers and/or schools. Carries a caseload of 20 to 40 students, maintain accurate records and notes for each student.

Assists interns with development of career/employment plan

Supervises, mentors, and provides guidance to youth workers to ensure a positive and safe environment for children

Promotes programs within the clubs and/or schools

Case manages a caseload of 25 to 50 active youth throughout the year

Maintains appropriate case notes and documents in system and hard copy file

Conducts regular check-ins with youth workers to assess their performance, addresses concerns and offers professional development.

Assists with other activities such as career fairs/job fairs

Assists with interns' interviews

Ensures that all safety protocols and procedures are followed during activities and daily operations.

Provides interns with community resources as need it

Assists in training new youth workers on program expectations, safety guidelines and youth engagement techniques.

High school diploma or equivalent 6 months experience working with teens Must have and maintain a valid Arizona driver's license

Ability to maintain and cultivate excellent community relationships and possess excellent communication and customer service skills. Ability to interact effectively and communicate (in writing and orally) with a variety of members, local government entities, neighborhood groups, agencies, schools, volunteers, and teens. Must have the ability to effectively communicate with and maintain productive and effective working relationships with organization staff and management in accomplishing goals and objectives.

Ability to represent and make presentations to students, clubs, local partner agencies and employers as need it. Proficient skills in the use of Microsoft Office software, including Outlook, Word, and Excel Able to react productively, work flexible schedule when needed and handle other essential and marginal functions as assigned. Familiar with social media platforms Plan, organize, implement innovative ideas

Travel between Boys & Girls Clubs of the Valley Branches, schools and community sites is required. Must meet the insurance standards of BGCAZ. Work is performed in Branches, the community as well as an office setting. Evening or weekend hours required on an as needed basis

Boys & Girls Clubs of the Valley supports a culture of excellence in all we do and all employees are expected to reflect these values in their daily responsibilities. To be sure we meet our obligations for high performance in all areas, we organize our goals and efforts under these 5 Pillars of Excellence: