Shelter Support Partner - Trauma-Informed Care Job Mesa area,Arizona USA,Social Work

Support Partner

A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating meaningful, lasting impacts in the communities we serve.

Salary: $20 hr

Schedule: Thursday - Monday 3pm - 11pm

Job Summary:

The Support Partner is responsible for maintaining a safe, secure, and supportive environment for clients, staff, and visitors at the East Valley Men's Center. This position provides direct client support through trauma-informed, person-centered practices; monitors daily shelter operations; responds to crises; enforces program expectations; maintains facility safety and cleanliness; completes required documentation; and supports the continuous operation of a 24-hour residential shelter.

Working collaboratively with Case Managers and Program Leadership, the Support Partner promotes client accountability, independent living skills, and successful program participation.

Responsibilities:

Provide direct client support using trauma-informed, person-centered practices that promote safety, dignity, respect, accountability, and client engagement.

Build and maintain professional relationships with clients while fostering a safe, supportive, and recovery-oriented residential environment.

Monitor client activities, interactions, and facility operations to promote safety, security, program compliance, and a positive community living environment.

Observe, document, and report changes in client behavior, condition, safety concerns, or program participation to appropriate staff.

Educate clients regarding program expectations, agency policies, available resources, daily schedules, and community standards.

Encourage client participation in case management services, life skills development, employment, educational opportunities, and other program activities that support self-sufficiency.

Respond appropriately to client crises, behavioral concerns, medical emergencies, and other incidents using trauma-informed de-escalation techniques, sound judgment, and established agency procedures.

Conduct routine security rounds and facility inspections to identify safety hazards, maintenance needs, security concerns, and policy violations.

Maintain continuous awareness of the shelter environment to proactively identify and address safety, security, operational, and client service needs.

Monitor building access, resident movement, visitor activity, and common areas to maintain a safe and secure environment.

Assist with client admissions, orientations, room assignments, transfers, discharges, and other shelter operations in accordance with established procedures.

Prepare client rooms and common areas to support occupancy, program operations, and a welcoming environment.

Perform housekeeping, sanitation, laundry, and general facility maintenance duties in accordance with health, safety, licensing, and agency standards.

Prepare, serve, and store food in accordance with food safety, sanitation, licensing, and agency requirements.

Monitor inventory levels of food, supplies, equipment, program materials, and client necessities, and notify appropriate staff when replenishment is needed.

Administer, monitor, document, or assist with client medications in accordance with agency policy, applicable regulations, and assigned responsibilities.

Operate agency systems, equipment, communication devices, security systems, and other technology necessary to support shelter operations and maintain accurate records.

Complete accurate and timely documentation, including shift reports, incident reports, inspections, logs, client records, medication records (when applicable), and…