Service Technician, Labs

About the Team

Door Dash Labs is an independent team within Door Dash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

You will be a valuable and developing member of the Service Operations team at Door Dash Labs. You will build on your existing technical skills to perform diagnostic, maintenance, and repair work to keep our robot fleet and electric bicycles operating at peak performance, supporting our fleet utilization goals. You will work closely with Senior Service Technicians and your manager to expand your troubleshooting skills, gain deeper familiarity with our systems, and progressively take on more complex repairs.

This is an on-site role with expectations of 100% in-office presence in Mesa, AZ.

• Perform standard and intermediate Service Technician tasks with growing independence, including service and upkeep of robotic systems and electric bicycles.
• Repair common faults in robotic platforms, modular components, electric bicycle drive trains, and support vehicles using established troubleshooting procedures.
• Assist with complex or unusual faults alongside senior or lead technicians to learn advanced diagnostic methods for both robotic systems and e-bikes.
• Complete repairs on electrical systems, control units, battery packs, and hardware under guidance, with opportunities to develop toward independent advanced repairs.
• Use and interpret technical manuals, schematics, and diagnostic flowcharts to guide your work, applying these resources to both robot and electric bicycle service tasks.
• Document all diagnostic steps, repair actions, and component failures in the service management system to maintain accurate records and support fleet readiness.
• Learn from and collaborate with experienced technicians, accepting mentorship and applying feedback to improve your skills across multiple vehicle types.
• Follow preventive maintenance schedules and procedures to reduce downtime and extend the life of fleet equipment, including battery care for both robots and e-bikes.

We operate 7 days a week, 16 hrs a day to support Robot Operations. Once training is completed, reassignment to shifts including weekend or evening hours may be required with notice of 2 weeks or more.

• 2+ years of service work experience
• Curiosity and an inclination for all things mechanical and repair
• Strong communication and documentation skills
• Prior experience in vehicle, bicycle, or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft is a major plus
• Experience with JIRA, Maintain
  
  X, and other service tools and systems is a major plus

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
Door Dash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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