Receptionist, Customer Service​/HelpDesk

RECEPTIONIST- 2 POST

First point of contact for club members, independently operate the reception desk and manage entry and access to members as per the club rules and regulations. A club receptionist’s duties revolve around creating a welcoming environment, managing front‑desk operations, and providing excellent customer service. This includes greeting club members, answering phones, assisting with inquiries, managing membership records, and handling bookings.

• Graduate or secondary school certificate and fluency in English.
• Three (3) years of experience as a receptionist in an international hotel, recreational club, or hospitality industry.
• Knowledge of computer applications (Windows, Excel, PowerPoint).
• Certificate in basic first aid and CPR.

• Provide quality front‑desk service to club members and answer telephone calls politely.
• Control all entries to the club, ensuring only eligible members are allowed as per club rules and regulations.
• Enforce club rules/regulations and ensure compliance by all members.
• Manage all club and sports facility bookings, including company meetings, events, and members’ parties, and coordinate with each function area for smooth activity flow.
• Maintain lost and found register and hand over records to the Company representative for safekeeping.
• Maintain lounge, club inventory, and report any damage.
• Inform Company club representative of maintenance‑related work orders and follow up.
• Coordinate with housekeeping to keep club premises clean and tidy.
• Ensure decorum is maintained at a high standard and address unsafe behavior with children, following up with pastoral care and reporting to parents when necessary.
• Perform any other tasks as instructed by the Company representative.