Liquor Store Customer Experience Lead

Deep Roots Harvest/The Source/Silver State Relief

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• Location 195 WILLIS CARRIER CYN,Mesquite, NV, ,United States
• Base Pay $16.50 / Hour
• Other Compensation +Tips
• Job Category Staff
• Employee Type Full Time

None. This position has no direct reports and no formal supervisory authority.

Liquor Store Customer Experience Lead >
Liquor Store Assistant General Manager >
Liquor Store General Manager >
Vice President of Growth

Direction and task prioritization come from the Liquor Store Assistant General Manager and the Liquor Store General Manager. During an assigned shift, this position is the first point of escalation for Liquor Store Customer Experience Hosts and for customer issues, and escalates in turn to store leadership.

This position supports a retail operation that is separate from the Company's licensed cannabis dispensaries; it carries no cannabis operational scope.

The Liquor Store Customer Experience Lead is the senior hourly team member on the floor during an assigned shift, responsible for keeping the store running to standard — floor and register coverage, customer service, store condition, and compliance — when store leadership is not physically present or is occupied elsewhere in the building.

This position does not carry manager-on-duty authority for personnel or licensing matters. It directs the flow of work on the shift, models and reinforces the store's compliance and service standards, and escalates decisions that belong to store leadership rather than making them.

• Direct coverage of the register, sales floor, cooler, and stockroom during the shift so the store remains adequately staffed at all times .
• Open and close registers and complete cash drawer counts in accordance with cash-handling controls.
• Respond to customer service issues, price checks, and product questions escalated by Liquor Store Customer Experience Hosts, and resolve them within the limits of this position's authority.
• Complete opening and closing tasks as assigned, including securing the sales floor and register area.

• Model and reinforce age and identification verification on all age-restricted product sales in full compliance with applicable law, license conditions, and Company policy.
• Serve as the point of escalation when a Customer Experience Host is uncertain about a transaction.
• Intervene in and stop any sale to a person who is underage, cannot produce valid identification, or appears visibly intoxicated, and document the refusal as required by Company policy.
• Ensure the shift's sales activity stays within posted hours-of-sale restrictions and all other conditions imposed by the licensing jurisdiction .
• Escalate compliance concerns, incidents, refusals, and personnel or security matters to store leadership promptly and accurately.
• Support and cooperate with regulatory and law enforcement inspections.

• Coordinate receiving, keg handling, and shelving of deliveries during the shift, and verify quantities and product received against packing slips and invoices.
• Maintain shelf stock levels, pricing accuracy, shelf tags, signage, and merchandising standards on the floor.
• Rotate stock and pull damaged, expired, or out-of-code product.
• Keep the sales floor, register area, cooler, stockroom, and receiving area clean, organized, and free of safety hazards.
• Report equipment issues and safety hazards to the Liquor Store Assistant General Manager or Liquor Store General Manager.
• Assist with physical inventory counts as scheduled.

• Provide on-the-job coaching…