Student Success Coach; Traditional); Eastfield

40

Staff Range N06

$68,840.00 Annually

• All positions are considered on-site roles.
• After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
• Academic (Faculty) positions require an on-campus presence,even when teaching online courses, in accordance with statelaw.

Staff

The Student Success Coach plays acritical role in helping students navigate their educational journey from enrollment through completion. As a consistent pointof contact, this position provides personalized guidance, support,and connection to resources that help students overcome barriers,stay engaged, and achieve their academic and career goals. By fostering student success and belonging, the role directly supports

Dallas College's mission of transforming lives and strengtheningcommunities.

This role has a direct and measurable impact on student retention, persistence, completion, and career readiness. Success Coaches empower students by providing academic advising, career exploration, resource referrals, and holisticsupport tailored to each student's needs. Through collaboration with faculty, staff, and community partners, they help students access critical resources related to financial aid, wellness, basic needs, and career planning, ultimately improving student outcomes and helping more learners reach their educational goals.

This opportunity offers the chance tomake a meaningful difference in students' lives every day. Student Success Coaches build impactful relationships with diverse studentpopulations while leveraging innovative technologies and evidence-based coaching practices to support student achievement.

Candidates who are passionate about education, student advocacy,and creating equitable pathways to success will find a rewarding career where they can help students overcome challenges, celebratemilestones, and contribute to the future workforce and economicvitality of the community.

• The Student Success Coach is an essential role designed toprovide concierge-styled student case management, providing comprehensive support including advising, career exploration,continuous progress monitoring, and connection to a broad networkof internal and external wrap-around services.
• Providing high-impact engagement and continuous monitoring,tracking, and support from enrollment to completion, Success Coaches are the consistent single point of contact, responsible for helping students to navigate their higher education journey towardsa career.
• Success Coach teams serving traditional, dual credit/early college/P-Tech, continuing education, and a variety of other specialized student populations, including but not limited to students thriving through their first year experience.
• Leverages emerging technology to streamline student communication, tracking, and service efficiencies.

• Knowledge of the purpose of community colleges and the visionof Dallas College.
• Knowledge of Dallas College certificates, programs and degrees.
• Demonstrate a thorough understanding of college and community resources that address holistic student needs including studentbasic needs, mental health and wellness, career and transferpreparation, and student development, leadership, and advocacyprogramming.
• Demonstrate general knowledge of baseline financial aid andFAFSA information.
• Knowledge of Dallas College, State and Federal policies and procedures impacting service to students (FERPA, TSI-A, Dallas College Board Policies,…