Employee Relations Administrator

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40

Staff Range N08

$87,500.00 Annually

United States of America (Exempt)

Staff

The Employee Relations Administrator provides a full range of human resource management and services for Dallas College faculty, staff, and administrators related to performance improvement, investigating discrimination, harassment, and retaliation complaints for Employee Relations (ER). This position interprets and applies federal and state guidelines, regulations, and laws appropriately and in a manner that is consistent with Dallas College policies and procedures.

The Employee Relations Administrator will partner with the Employee Experience Center to facilitate resolutions to a broad range of employee relations matters.

• Must have strong interpersonal, organizational, time management and problem‐solving skills as well as the ability to prioritize, plan and lead projects as assigned.
• Ability to maintain a high degree of professionalism, integrity and discretion is required.
• Ability to develop strong working relationships with team members, key stakeholders, internal and external constituents from diverse backgrounds in order to meet business needs.
• Ability to diffuse and respond professionally to stressful situations and difficult people.
• Strong organizational skills, an ability to work well under pressure, strong interpersonal communication skills, and strong research abilities.
• Must have excellent customer service skills.
• Advanced knowledge and understanding of employment and HR-related laws, regulations, policies, principles, concepts, and best practices.
• Ability to identify and proactively mitigate employment legal risks.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to listen and make decisions based on the facts.
• Analytical and problem-solving skills including but not limited to the ability to analyze data, understand trends, develop recommendations.
• Ability to manage, prioritize, and resolve investigations and manage competing priorities.
• Solid knowledge of local, federal, and state employment laws and regulations.

• Supports and participates in the daily operations of employee relations related activities such as interacting with college employees, students, applicants, or outside contacts to provide information, solve routine problems, or otherwise respond to requests.
• Interacts with employees and leaders in resolving disputes, providing training, handling paperwork, and developing strategies to improve their respective department.
• Maintain accurate, timely, and required documentation of activities to ensure quality employee relation records and metrics.
• Conduct prompt, thorough, objective, and confidential investigations of internally and externally filed complaints alleging unlawful discrimination, harassment, and retaliation, as well as allegations of violations of Dallas College policy and procedure, and unfair treatment. As part of this process, conduct interviews, gather evidence, and produce reports or other documentation in response to the claim.
• Provide data analysis metrics and reporting solutions on employee trends and business insights.
• Provides a thorough critical analysis of case information, documentation (CAP documents, termination recommendations, and investigations and provides feedback, recommended edits, and consultation to employees and the Employee Excellence Center).
• Resolves complex matters in a consistent, empathetic, and legally sound manner.
• Maintains Constructive Action Process (CAP) monitoring, review, and follow‑up in collaboration with the Employee Excellence Center, Employee Relations Team, and employees.
• Interprets and explains policies, procedures, and regulations connected to employee-related issues.
• Assist with responses and position statements in reply to formal charges filed with external regulatory…