Part Time Sales Team Leader - Mesquite, TX

Part Time Sales Team Leader – Mesquite, TX at James Avery Artisan Jewelry

Assists Store Management with in-store supervision including directing personnel, providing effective leadership to all associates, displaying the highest level of customer service, and functioning as a front line member of the Retail Store Leadership Team at the Town East Mall location in Mesquite, TX.

• Resolve guest issues effectively.
• Keep supervisor informed of product, guest, and/or personnel issues.
• Monitor and approve guest returns in accordance with retail policies.
• Monitor associates' guest service levels and provide feedback as needed.
• Utilize the GUESTS program when interacting with guests on the sales floor or phone and when handling guest-owned jewelry.
• Prepare and review supply orders from the JAC warehouse and other purchasing channels.
• Perform leadership responsibilities for store opening and closing duties.
• Provide leadership and training to associates across all responsibilities with emphasis on guest service and sales, coordinating regular training and delegating assignments.
• Assist in the annual inventory process, including cycle counting, adjustments, shipping and receiving merchandise, and notify appropriate retail and corporate stakeholders when inventory issues arise.
• Participate and assist in conducting regularly scheduled store meetings.
• Implement plans to participate in company special events and/or promotions.
• Develop and conduct team building activities.
• Monitor product trends and changes in retail and communicate to District Manager.

• Be fully trained to operate all service equipment and small tools, and train staff accordingly.
• Ensure product care services meet or exceed operational standards.

• Perform staging, setup, maintenance, and replacement of display items using the visual merchandising guide.
• Assist store management in maintaining company standards for overall store presentation.
• Process employee purchases in the absence of Store Manager or Assistant Manager or Co-Manager.
• Ensure company security procedures protect assets.
• Review/create employee schedules in the absence of Store Manager or Assistant Manager or Co-Manager.
• Approve store schedules to ensure they follow operational and budgetary guidelines and maintain customer service levels.
• Consistently demonstrate strong written and verbal communication skills, attention to detail, and organizational skill.
• Must multitask in a fast‑paced environment.
• Observe all safety regulations, participate in safety training, and report unsafe conditions.
• Adhere to all company policies, including attendance guidelines; freedom from harassment; and electronic communication guidelines.

• Assume lead role in absence of other leadership team members.
• Build and maintain effective relationships with internal and external stakeholders.
• Collaborate across departments and teams to build positive working relationships and establish trust and credibility.
• Assist in other areas as assigned by supervisor.

• High school degree or equivalent with minimum 1‑year retail or customer service experience is preferred; previous supervisory experience is preferred.
• Pass a background check, alcohol, controlled substance, and illegal drug screen that meets Company standards before beginning.

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Management retains the right to assign or re‑assign duties and responsibilities at any time. The ability to competently perform all essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and teamwork are basic requirements of all positions at James Avery Jewelry.