Retail Sales Associate, Town East

Overview

Be part of an amazing story. Macy's is more than just a store. We're a story that spans innovations and traditions, inspiring stores and irresistible products. The Macy's 4th of July Fireworks and the Thanksgiving Day Parade are part of the memorable moments that shape our culture and work environment.

Job Overview:
As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You understand each customer's needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors, building trust, meeting sales targets, and inspiring loyalty.

This role goes beyond being a cashier. The customer is at the heart of everything we do—every day, all day. If you’re passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit. You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

• Begin each day energized to make an impact. Greet teammates, help ensure the sales floor is clean and prepared, review sales goals, learn about new arrivals and top-selling items, and stay informed on trends and promotions to engage, educate, and sell with confidence.
• On the floor, focus on the customer—offer a warm welcome, make eye contact, and engage in friendly, personal conversations to build customer relationships.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
• Finish Strong—share Loyalty program benefits, ensure customers have what they need, and end with a sincere thank-you, often using the customer’s name.
• Support one another with honesty, care, and collaboration to better serve customers and communities.
• Strive for excellence as a journey—aim to improve daily, take pride in work, achieve sales goals, and learn from colleagues to deliver store results.

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to:
  • Understand and communicate effectively with customers, co-workers, and supervisors
  • Read and understand employment policies and safety rules/procedures in English
• Be comfortable communicating and collaborating with customers and colleagues
• Meet daily sales goal challenges
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture and adapt to changing priorities
• Work well both independently and as part of a team
• Handle electronic devices with ease

• Talking, lifting, constant moving, standing, and reaching with arms and hands
• Standing for extended periods, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, reaching (including above eye level)
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and handheld equipment to perform transactions

Join a dynamic, inclusive environment with competitive pay and benefits. We offer comprehensive health and wellness coverage, a 401(k) match, paid time off and holidays, leadership development, and opportunities to participate in Colleague Resource Groups and volunteer programs.

Additional benefits include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

This is a great time to join Macy's. Whether you’re helping a customer find the perfect gift, streamlining operations in a distribution center, enhancing the online shopping experience, buying in-style merchandise, or designing a balloon for the Thanksgiving Day Parade, Macy’s offers unique opportunities to be part of memorable moments.

Join us and help write the next chapter in our story—Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.