Storage Specialist

Overview

Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020. We are dedicated to making storage simple, accessible, and convenient for all of life’s transitions and treasures, while staying focused on leading the industry and challenging traditional norms. Our mission is to deliver the Mini Mall Experience with a strong focus on Service, Brand, and Employee Experiences. Guided by our values of integrity, grit, customer focus, community, and safety and security, we aim to create a company where everyone is motivated to contribute to our shared mission.

We are looking for someone to redefine the self-storage industry, build lasting relationships with the communities we serve, and set new standards for our business. Join us in shaping the future of self-storage as we expand across North America and create long-lasting, meaningful careers.

Storage Specialist at Mini Mall Storage will play a pivotal role in delivering outstanding service to customers while overseeing the operation and maintenance of storage facilities.

• Follow internal sales processes to convert leads into sales and upsell through phone, online, and walk-in channels.
• Build and maintain strong relationships with current and prospective customers.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines.
• Use market knowledge to understand the potential customer demographic for sales and local competitors for pricing strategy development.
• Facilitate the customer experience by completing rental agreements, protection plans, and applying appropriate discounts as applicable.
• Maintain detailed records of sales activities, customer interactions, and transactions.
• Ensure daily business reconciliation, recording and managing rent payments, collections, and other financial transactions.
• Identify, escalate, and participate in supporting property improvements and initiatives to optimize customer satisfaction and sales efficiency.
• Conduct regular walkthroughs to manage unit inventory, ensure accurate tracking of unit availability, cleanliness, brand standard adherence, and facility feature functionality (lighting and security cameras).
• Other duties as assigned.

• High school diploma or equivalent, with preference for previous sales, customer service, or property management experience.
• Basic computer skills, including Microsoft Office proficiency.
• Ability to work independently and collaboratively within a team, with flexibility for weekend or evening shifts.
• Strong organizational and problem-solving capabilities, with excellent interpersonal and communication skills.
• Meticulous attention to detail in unit inventory management, brand standards, and security protocols.
• Proficiency in delinquency management, including collection calls, auctions, and daily business reconciliation, while maintaining accuracy and reliability.
• Successful completion of a criminal background check and verification of a Motor Vehicle Record.

• We live our core values and strive to make a positive impact on people, acting responsibly with integrity and compassion.
• Support from teammates and leadership to grow personally and professionally and bring your whole self to work.
• Competitive compensation package with a group benefits plan, 401K matching program, and a discretionary bonus program.
• A safety-first work environment with a commitment to inclusion and respect.

Should you require accommodation to participate fully in the recruitment process, please email peoplea

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