Collections Account Resolutions Specialist

Overview

We are a multi-state law firm seeking a full-time, highly motivated individual looking for a career in our Call Center as an Account Resolution Specialist. This individual will focus on delivering strong customer service during the legal collection process. A successful individual will be a self-starter, have strong verbal communications, and an outstanding attention to detail.

• Ability to work in a fast-paced environment.
• Provide superior customer service experiences to consumers contacting our office.
• Make outbound calls to contact the consumer and assist them in resolving their account.
• Answer inbound calls and assist consumers with their account throughout all areas of the legal process.
• Identify accounts that need follow-up and manage them appropriately.
• Negotiate and create payment arrangements to help the consumer resolve their account.
• Maintain customer files accurately and update them in a timely manner.
• Communicate with management and provide recommendations on account resolution.
• Operate with a sense of urgency.
• Abide by applicable federal and state laws and regulations.
• Complete annual and ongoing compliance trainings in a timely fashion.
• Other duties assigned by manager.

Knowledge, Skills and Abilities:

• High School Diploma
• Law firm experience preferred.
• Excellent verbal and written communication
• Organizational skills and the ability to prioritize work tasks.
• Ability to communicate professionally and courteously with team and colleagues.