Representative – Customer Service

Customer Service Representative

Responsibilities include but aren’t limited to:

• Presenting all promotional materials to customers
• Explaining services and pricing in order to achieve high customer satisfaction, which can lead to increased revenues
• Maintaining marketing programs, including reminder cards and notices, as directed by the Shop Manager
• Gathering technical information from the Shop Manager or Service Technicians in response to customer questions

Requirements:

• Clear and effective telephone skills
• Commitment to excellence at all levels of service
• Enthusiastic attitude and strong work ethic
• Cheerful and friendly communication skills
• Basic computer and office management skills
• Clean and neat appearance
• Automotive and retail experience helpful
• Valid state driver’s license (preferred)

The Customer Service Representative is responsible for establishing and maintaining good customer relations and accurately completing service paperwork.