Customer Relations
Listed on 2026-10-09
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management
Automotive Customer Relations Coordinator
Customer Support:
Act as the first point of contact for inquiries regarding sales, vehicle servicing warranties, and parts.
Issue Resolution:
Investigate and resolve customer complaints, escalating complex mechanical or billing issues to the appropriate managers when necessary.
Post sale follow up:
Call or message buyers within 24 hours of a vehicle purchase or repair to ensure complete satisfaction.
Appointment Scheduling:
Book and confirm service appointments, coordinating with service and parts departments to ensure parts are ready and wait times are minimized.
Satisfaction Metrics:
Monitor and distribute feedback from manufacturer generated surveys and improve customer retention.
Communication:
Excellent verbal and written communication skills; ability to explain complex automotive repairs in a clear non-technical manner.
Problem Solving:
Strong de-escalation, active listening, and conflict resolution abilities.
Software Proficiency:
Familiarity with automotive CRM platforms such as CDK and CDK services.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).