Call Center Supervisor; Bilingual English​/Spanish

Position: Call Center Supervisor (Bilingual English/Spanish)
Safepoint MGA, LLC is an admitted P&C carrier seeking experienced insurance professionals to supervise our Customer Service Team in a call center environment. If you're passionate about training, mentoring, and building cohesive teams, we encourage you to apply.
Supervising Customer Service team members in a business unit and call center environment. Develop and lead a team of Customer Service Representatives to ensure the highest level of customer service is provided and that the customer service integrity established by the company is adhered to and enforced.
Directly involved in the recruitment of the Customer Service employees.
Create comprehensive training program for newly hired employees.
Facilitate training program and job shadowing program.
Responsible for establishing productivity and quality metrics and the departmental adherence to these established metrics.
Other tasks and projects as may be assigned

Ability to communicate clearly verbally and in writing
Ability to supervise and provide guidance to Customer Service Representatives and direct reports
Ability to obtain and maintain resident licensing through the Louisiana DOI and reciprocal licensing in all 50 states in the continental US
Ability to think critically, assess risk, and make informed decisions
Ability to commit to attendance schedule on-site

2-3 years of experience as a Supervisor in a call center environment.
~ Advanced computer skills and strong systems knowledge
~ This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.
Safepoint MGA, LLC does not offer immigration sponsorship or support for this role. This includes serving as the immigration employer of record or providing documentation or assistance for work authorization processes now or in the future, including H-1B, OPT, STEM OPT, CPT, J-1, etc.
We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
~8 Company Paid Holidays
~ Health Insurance
~ Dental Insurance
~ Short and Long Term Disability Insurance (company paid premium)
~ Flexible Spending Accounts with Company Contribution
~ Health Savings Accounts with Company Contribution
~ Employee Life and AD&D Insurance
~ Dependent Life and AD&D Insurance
~ We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. Information about E-Verify participation will be provided during the application process where applicable.

Employment Type:

Full Time
Bonus/Commission:
No