Intern - Card Services

Summary This full-time position is part of GCB's Summer Internship Program, which is scheduled to run from Monday, May 17th through Friday, July 23rd , potentially extending through mid-August based on the decision of the hiring manager and department. Additionally, interns must participate in a Final Internship Presentation located in New Orleans on Thursday, July 22nd. Candidates must be available for the full duration of the program to ensure a consistent and meaningful learning experience.

The primary function of this position is to perform various functions in support of Card Services. The individual holding this position must be able to demonstrate consistent top-quality computer and internal customer service skills. Individual must be knowledgeable of card services policy, procedures, and regulations. Must be able to work in a “TEAM” environment, which encourages assisting co-workers when necessary to maintain an efficient level of support, while focusing on attention to detail and providing excellent service.

• Answer telephone calls received from internal and external bank clients, troubleshoot, and resolve issues related to Card Services products such as ATM/Debit Cards and Credit Cards.
• Reply to or redirect customer e-mails.
• Perform all functions relating to ATM and Debit cards, including ordering, maintenance to limits, and transaction research.
• Submit fraud related Debit Card dispute cases into the fraud system.
• Perform file and report reviews related to the Card Services products.
• Process return-mail of ATM/Debit Cards that are received by the department.
• Review and work various Debit Card reports, Closed Account report, Non-post Debit Card transactions and Debit Card maintenance reports.
• Special Projects as assigned.