Benefit Analyst

Benefit Analyst

Location: Metairie, LA

Work Arrangement: In Office

Schedule: Monday–Friday, 8:00 AM to 4:30 PM

Salary Range: $19.00/hr - $24.00/hr (37.5-hour work week)

Build Your Career With Purpose  CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem‑solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately‑owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations.

We are a certified Great Place to Work®, and our employee‑owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary
The Benefit Analyst is responsible for processing medical, dental, and prescription drug card claims for assigned accounts in accordance with client contracts. This role involves interpreting plan documents, resolving claim issues, and serving as a resource for less experienced team members. The Benefit Analyst ensures accurate and timely claim handling while maintaining strong client relationships and supporting team performance.

• Review and process medical, dental, and prescription claims accurately and on time using our claims system.
• Interpret plan documents to answer coverage questions and resolve claim issues.
• Communicate with clients and healthcare providers to clarify benefits, resolve problems, and ensure smooth claim handling.
• Provide clear and timely updates to clients about claim status and coverage details.
• Act as a resource for team members by answering questions and assisting with training for new staff.
• Audit claims for accuracy and collaborate with internal teams or external auditors when needed.
• Identify and correct over payments or errors by coordinating with clients and providers.
• Maintain compliance with client contracts and company standards throughout the claims process.

• High school diploma or equivalent.
• 3+ years of claims experience OR experience in medical billing, insurance processing, or healthcare administration.
• Knowledge of medical terminology.
• Proficiency in Microsoft Office programs.
• Strong communication skills (oral and written).
• Ability to prioritize, organize, and work independently in a fast‑paced environment.
• Detail‑oriented with strong analytical and problem‑solving skills.
• Reliable attendance and responsiveness to client needs.

• Medical coding experience.
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.
• Customer‑focused mindset with the ability to build positive relationships.
• Adaptability to changing priorities and willingness to learn new systems.
• Strong sense of ownership and accountability for outcomes.
• Ability to work collaboratively in a team environment while also thriving independently.

• Paid time off: 4 weeks (accrues throughout the year) + 10 paid holidays in your first year.
• Comprehensive benefits:
  Medical, Dental, Vision, Life, and Disability Insurance.
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP).
• Career growth:
  Internal training and advancement opportunities.
• Culture: A supportive, team‑based work environment.

• Quality claim processing – accurate interpretation of plan documents and timely resolution of issues.
• Compliance & audit performance – adherence to client contracts and regulatory standards.
• Timeliness & accuracy – efficient claim handling with attention to detail.
  
  Client partnership – clear communication and proactive problem‑solving.
• Professional judgment – owning outcomes and solving problems with integrity.
• Cultural alignment – believing every claim represents a real person and acting accordingly.

The posted salary reflects CCMSI’s good‑faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of…