IT Support Center Specialist - Desk Level I

Overview

Description

Support Desk Tier I Technician
(Jedi, Clone, Rebel, or Federation Member)

Are you ready to embrace your inner Star Wars or Star Trek hero? Restech, the intergalactic leader in technology solutions, is seeking a Support Desk Tier I Technician. Join us on an exciting mission, where you can be a Jedi, Clone, Alliance member, or even a Rebel. Use your technical prowess to provide Tier I support to our esteemed clients and protect their networks from the dark side.

• Answer incoming customer support calls and follow them to completion like a Jedi mastering their lightsaber techniques.
• Harness your technical skills to provide Tier I support, delivering solutions faster than the Millennium Falcon makes the Kessel Run.
• Create valuable documentation and support materials, just like the Jedi archives or Starfleet's database.
• Proactively manage issues and problems, anticipating them like a Vulcan mind meld.
• Communicate fluently in both R2D2 (engineer) and C3PO (mostly human) languages, ensuring effective troubleshooting conversations across the galaxy.
• Master the art of juggling various issues simultaneously. One moment you re resolving an Outlook problem, and the next, you re saving a failed server, all while relishing the diversity of your work.
• Embrace a security-minded mindset in every aspect of your job, guarding our clients  systems as diligently as the Rebel Alliance protects their secret base.
• Prepare to embark on after-hours on-call support missions, ready to travel to client sites like the USS Enterprise exploring uncharted territories.

• Provide expert Tier I desktop and application support in both on-prem and hosted environments, like a starship engineer maintaining the ship s vital systems.
• Master the installation, operation, maintenance, and repair of operating systems, networks, and programs across computers, tablets, cell phones, and servers, as if you were Geordi La Forge troubleshooting the Enterprise s systems.
• Possess familiarity with Windows Desktop and Mac operating systems, embracing the diversity of technology like the United Federation of Planets.
• Command knowledge of Office 365 and Gsuite, ensuring smooth productivity across the stars.
• Implement multi-factor authentication and serve as the first line of defense in securing our clients  systems, like a Mandalorian protecting valuable assets.
• Technicians must display the following:
• Unleash your high energy and be a stellar team player, like Han Solo and Chewbacca piloting the Millennium Falcon.
• Exude confidence both over the phone and in-person, just like Captain Kirk commands the bridge of the Enterprise.
• Follow directions diligently while also having the ability to lead when necessary, embodying the wisdom of Yoda and the courage of Captain Picard.
• Possess a keen eye for detail, a sense of urgency, and a commitment to delivering results faster than a warp-speed journey.
• Thrive in an independent work environment, handling multiple tasks, prioritizing effectively, and meeting deadlines like a captain managing their crew.
• Excel in communication, both verbal and written, and possess exceptional problem-solving skills that rival Spock s logical mind.
• Provide outstanding customer service to our clients, making them feel as cherished as the Force itself.
• Display a willingness to learn and adapt to new technologies, embracing the ever-evolving world of IT.

• 1-3 years of experience in a help desk environment, because even Jedi Masters once started as Padawans.
• A valid driver s license with current car insurance, as you may need to travel across star systems to assist our clients.
• Pluses:
• Previous experience in an MSP (Managed Service Provider) environment, akin to serving on the USS Voyager navigating the Delta Quadrant.
• Familiarity with Connect Wise products, like having your very own holodeck