Skillbridge - Information Technology; IT - Transitioning Military

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If you are interested in sports jobs with the New Orleans Saints and Pelicans, you’re in the right place!

• The mission of the New Orleans Saints and New Orleans Pelicans is to be #1 in everything we do and to be a global brand to all of our fans.
• We take pride in the growth and success of the entire Gulf Coast region and are committed to leveraging our resources and goodwill to foster meaningful change for the greater good of society and our community.
• We celebrate individuality and value all identities and experiences, and value the perspectives of our team members.
• Our team members are integral to our success, and we stand beside them through success and hardship.
• We make it a priority to make all team members feel included and their opinions be heard.

• You want to be part of a team that values community, integrity, and excellence.
• You love the industry of sports, and are excited by the potential of working for two major leagues, the NFL and the NBA.
• You understand and appreciate that New Orleans is a unique city with so much to offer, and you want to be a part of the vibrant community that wants to see its teams be the best.
• You are passionate, driven, and ready to work hard and have fun.

We are seeking SKILLBRIDGE ELIGIBLE candidates to join our Information Technology (IT) team!

• Only transitioning military / Skill Bridge eligible candidates will be considered for this position.

• Providing technical support by responding to user inquiries and resolving technical issues related to hardware, software, and other IT systems.
• Troubleshooting and problem‑solving issues by diagnosing problems reported by users, identifying the root cause, and providing effective solutions.
• Managing and prioritizing incidents in a timely manner, ensuring timely resolution of help desk tickets, and minimizing downtime, tracking and documenting issues, and escalating complex technical problems to appropriate teams when necessary.
• Offering guidance to users on how to effectively use hardware, software, and IT systems by conducting training sessions and creating documentation to help users navigate new technology sources.
• Monitoring and maintaining systems through software updates, security patches, and system backups to optimize the performance and functionality of computer systems.
• Contributing to developing and maintaining a knowledge base and documenting common issues and solutions to streamline support processes and enable self‑service options for users.

• You are transitioning out of the military and are currently eligible to participate in the DoD Skill Bridge program.
• Strong understanding and technical knowledge of computer hardware, mobile devices, software, operating systems, and troubleshooting.
• Proficiency in using help desk ticketing systems, remote support tools and utilities, such as Remote Desktop or Splashtop.
• Prior experience in customer service or customer support is beneficial.
• Hands on experience in diagnosing and resolving technical issues.
• Familiarity with Microsoft Office O365 admin center, Exchange admin center, Macrium, and Active Directory Users and Computers.
• Possess an exceptional work ethic, a strong desire to succeed, and a professional demeanor.
• Proficiency with Microsoft Office applications.
• Must be able to operate in a fast paced, deadline‑oriented environment and maintain confidentiality.
• Must possess excellent organizational, written, verbal and listening skills.
• Must be able to react to change productively and handle other tasks as assigned.
• Availability to work nights, weekends, and holidays as dictated by games and the NBA and NFL schedules.

Applications must be submitted online. Please do not mail or email resumes to the Saints/Pelicans. All qualified…