Branch Manager; Uptown

Overview

At OnPath Credit Union, we share a passion for delivering exceptional service. Your primary role will involve building relationships with our members, offering personalized solutions, and identifying opportunities to help them achieve financial success. If you thrive in an environment with team members who truly enjoy what they do and you are sales‑driven and motivated to succeed, then OnPath is the place for you!

Voted eleven years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer:

• Competitive Compensation
• Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan
• Paid Vacation, Wellness, Sick Time, and more!

We are looking for a Branch Manager for our Kenner location. The salary range for this position is $58,920.89 to $73,651.12 based on skills and experience. This position is classified as On‑site.

As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments provides cost‑effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our members and to each other.

We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve.

The Branch Manager is responsible for overseeing the daily operations of the branch, ensuring exceptional customer service, and achieving business goals. This role involves managing staff, enhancing customer relationships, and driving sales and service excellence. The Branch Manager is a leader who fosters a positive and productive work environment, aligning branch activities with the credit union's strategic goals.

• Assists employees and internal credit union partners; conducts daily business interactions and maintains constant alignment with OnPath’s mission, culture, and core values; encourages others to embody these values; demonstrates initiative and sound judgment; ensures decision‑making supports credit union goals; builds rapport and expands relationships with members internally and externally; stays informed on products; promotes a positive image of the credit union.

• Ensures that the branch is in compliance with regulatory requirements and internal policies by conducting regular audits and assessments to identify and mitigate risks. Stays informed of changes in laws, regulations, and industry standards that may impact branch operations.
• Monitors and manages branch performance metrics, including sales, member service, and operational efficiency, to drive consistent results. Implements and maintains best practices to enhance and uphold excellence in member service.
• Provides leadership, guidance, and support to branch staff to ensure the branch operates in alignment with the Credit Union's strategic goals and objectives. Regularly conducts employee performance evaluations, sets goals, and develops career development plans for branch staff to enhance their professional growth. Fosters a positive work environment that promotes teamwork, accountability, and continuous development.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Conducts required security meetings with staff to ensure compliance and safety. Opens and closes the building in accordance with set hours and tests security equipment quarterly.
• Orders currency according to policy.
• Ensures that branch staff consistently delivers a high level of service that meets or exceeds member expectations. Addresses and resolves member concerns promptly and satisfactorily, maintaining strong member relationships. Promotes and supports community involvement initiatives to enhance the Credit Union's presence and reputation.
• Regularly analyzes branch performance to identify opportunities for improvement and growth. Collaborates with District Branch Manager to develop and implement strategies that drive the achievement of branch goals.

• 2-5 years of similar or related experience, including preparatory experience.

• High school education or GED.

• A significant level of trust, credibility, and diplomacy is required. In-depth dialogue, conversations, and explanations with customers, direct and indirect reports, and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating, and/or advising others on matters of…