Assistant Community Director

Company Overview

At Steward + Helm, we are part of a larger movement dedicated to enhancing lives by creating exceptional living environments. We focus on transforming apartment communities into comfortable, high‑quality residences that enrich both the lives of residents and surrounding neighborhoods.

The Assistant Community Director ensures the property achieves optimal performance in leasing, collections, resident services, revenue generation, capital improvements, reporting, and compliance with company policies and applicable laws. The role requires a strong commitment to customer service and operational excellence.

• Support the Community Director in managing all operational and financial aspects of a 200+ unit property.
• Promote 100% commitment to excellent service for residents and employees, adhering to company and Fair Housing policies.
• Collaborate on achieving property performance goals and operational excellence.
• Assist team members with day‑to‑day tasks and operational needs as required.

• Show and lease apartments to prospective residents, meeting leasing goals.
• Minimize revenue loss by facilitating timely turnovers and adhering to make‑ready policies.
• Address resident issues promptly and professionally, escalating concerns to the Community Director when necessary.
• Inform residents about rental payment procedures and property policies.

• Assist in rent collection and execute legal collection efforts under supervision.
• Process property expenditures, monitor expenses, and post payments accurately.
• Prepare and review invoices for accuracy before submission.
• Support monthly financial reporting and provide explanations for variances.
• Help review and prepare operating reports by assigned deadlines.

• Maintain accurate resident and maintenance records per company policies.
• Assist in maintaining the physical condition of the property, conducting inspections for cleanliness, market readiness, and safety.
• Ensure vendors perform work according to company standards and guidelines.

• 1–2+ years of experience in leasing, sales, marketing, or bookkeeping.
• At least 1 year of experience in a similar role at a 100+ unit property (supervisory experience not required).
• High School Diploma or GED equivalent.
• Basic bookkeeping skills, including proficiency with rates, ratios, percentages, and basic math.
• Ability to work a flexible schedule, including special events and weekends.

• Positive, motivating, and team‑oriented attitude.
• Adaptability in a fast‑paced environment with frequent changes.
• High degree of professionalism, discretion, and confidentiality.
• Strong emphasis on customer service and ability to instill this value in team members.
• Detail‑oriented with excellent communication and analytical skills.

• Medical, Dental, and Vision Insurance: comprehensive coverage.
• 401(k) Plan with competitive company match.
• Paid Time Off: 22 days per year.
• Paid Holidays: 15 per year.
• Competitive market pay reflecting skills and experience.

Join us and experience a work environment that values and invests in its people!