Retail Sales Associate

Retail Sales Associate - 2792 l-time position in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate greets, engages, and assists customers with sales, loans, and other transactions, delivering a positive and professional customer experience. The role involves working with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

We are seeking entry-level, full-time sales associates. The successful candidate will work with the store team to ensure customer service on both lending and retail sides of the business.

• Greets and interacts with all customers to develop rapport and recommend financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, showing respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the required training.
• Other related duties, as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods (standing, walking, etc.).
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage areas.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Strong desire to work, serve customers, work with people, and be team-oriented.
• Ability to multi-task in a fast-paced environment
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Should be able to work in multiple locations as needed; flexible retail schedule including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment; withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: one week after six months; additional week after one year; two weeks on each anniversary thereafter; 120 hours after five years.
• Sick/Personal: 8 hours after 6 months, 16 hours each anniversary thereafter (years 2-5); 24 hours after five years.
• Employee discounts on first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year) for full-time employees meeting requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2-8% commission, based on the gross profit of their personal performance. Applicants are provided with more details during the interview process.

Pay rates will not be below any applicable local minimum wage requirements. First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.

First Cash will provide reasonable accommodations for qualified individuals with disabilities.