Assistant Store Manager - Metairie, LA,

Background

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

• Understand organizational objectives and make decisions in partnership with the Store Manager that align with Company priorities and values.
• Develop sales strategies, initiatives and growth across all categories; communicate goals to the team, track store’s performance at all times and achieve sales.
• Productivity Management: hold the management team accountable for personal productivity and management contribution.
• Develop clienteling strategy; implement and monitor over time, to achieve business goals and objectives in partnership with the Store Manager.
• Understand changes in market with potential impact on business performance and support the execution of sales strategies/tactics.
• Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations.
• Act as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives).
• Resolve customer issues in a timely manner while being solution-oriented and forward thinking; partner with the Store Manager and/or District Manager as needed.
• Develop team to build long‑term relationships with customers to drive business.
• Takes initiative; has a high level of ownership and accountability for results of self and others.
• Works directly with the Store/District Manager to protect and drive the needs of the business.
• Ensures all daily tasks are completed without negatively impacting service of Coach standards.
• Approaches challenges in a direct and timely manner and takes action to course correct in the moment, when appropriate.
• Builds trusting relationships with peers and team; acts as an advocate for the Brand.
• Welcomes feedback and adapts behaviors; creating short and long‑term goals to achieve personal metrics and store performance.
• Delegates and empowers others.
• Creates enthusiasm and positivity for a shared vision and mission.
• Recognizes and values individual performance.

• Evaluate performance of all team members and provide consistent and timely feedback; create and modify action plans for continuous development in partnership with the Store Manager.
• Resolve performance problems using appropriate communication, coaching and counseling techniques.
• Adhere to all retail policies and procedures including POS and Operations.
• Leverage/understand Coach’s tools and technology to support Service and Operations of store.
• Recruit, interview, onboard and work closely with Store Manager on strategies to maintain top‑talent; while creating a talent bench.
• Manage daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention.
• Demonstrate strong business acumen; strategically forecast in partnership with Store Manager, plan and budget to the needs of the business (i.e. payroll, staffing, scheduling, merchandising).
• Interact and communicate with Lead Supervisor and Store Manager.
• Maintain interior and exterior upkeep of building with partnership from the corporate office; communicate needs to ensure aesthetic and safety requirements are met.

• Drive for Results:
  Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
• Customer Focus:
  Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Creativity:
  Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be…