Director of Operations

Customer facing luxury sales professional responsible for creating an exceptional client experience, developing and expanding a personal clientele, generating new business, achieving individual sales goals, and building long term client relationships through personalized service and proactive follow up.

The role requires strong communication, professionalism, discretion, product knowledge, relationship building, networking, and the ability to represent a luxury brand at a high professional standard.

Senior Luxury Client Advisor

• Deliver a personalized luxury customer experience through professional service attention to detail and consistent follow up
• Develop expand and maintain a personal clientele through networking referrals community involvement and proactive outreach
• Build long term relationships with existing customers while identifying and developing new business opportunities
• Achieve individual sales and gross margin goals while contributing to overall store performance
• Engage customers throughout the sales process and convert opportunities into sales
• Develop knowledge of diamonds gemstones fine jewelry watches luxury brands repairs custom work and pricing
• Maintain current knowledge of products brands services and industry developments
• Follow established luxury sales service security and operational procedures
• Represent the company professionally within the community and during customer facing activities
• Maintain accurate customer sales transaction and inventory information
• Assist with merchandising inventory showroom presentation and operational activities
• Participate in training meetings credentialing and professional development
• Work collaboratively with sales professionals management merchandising and other internal teams

• Several years of customer facing sales experience preferably in luxury retail jewelry watches fine jewelry high end fashion automotive real estate or another relationship driven premium sales environment
• Demonstrated ability to build and maintain a personal book of business
• Strong prospecting networking referral generation and clienteling experience
• Proven experience meeting or exceeding individual sales goals
• Strong communication follow up and relationship management skills
• Professional polished and discreet customer facing presence
• Ability to learn detailed product information and communicate product value confidently
• Ability to work with high value products and maintain strong attention to detail
• Willingness to learn diamonds gemstones watches jewelry repairs custom work brands and pricing
• Strong teamwork and collaboration skills
• Comfort with CRM and sales tracking systems

• Medical benefits
• Strong overall benefits package
• Training and professional development
• Ongoing product and industry education
• Team oriented luxury retail environment