Customer Support Representative

Customer Support Representative (Full Time)

Join to apply for the Customer Support Representative (Full Time) role at Greater Lawrence Family Health Center
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Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission‑driven non‑profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. GLFHC is nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), has clinical sites throughout the service area, and is the sponsoring organization for the Lawrence Family Medicine Residency program.

GLFHC is currently seeking a bilingual (English/Spanish) Customer Support Center Representative. Customer Support Center Representatives perform all functions necessary to ensure calls are handled efficiently and professionally, promoting overall patient satisfaction.

• Promptly answer all incoming calls in a polite and professional manner.
• Direct calls to the appropriate departments.
• Schedule appointments and review appointment details (date, time, location, and clinician).
• Keep demographic information updated and accurate.
• Communicate PCP change requests or transfer care/location requests.
• Send late arrival notices and follow cancellation and rescheduling procedures.
• Assist with on‑boarding, training, quality assurance, and employee engagement.

• Bilingual in Spanish and English.
• High School diploma or GED certificate.
• Computer knowledge.
• Excellent communication skills.
• Excellent customer service skills.

GLFHC offers a great working environment, a comprehensive benefit package, growth opportunities, and tuition reimbursement.

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