Member Services Representative

Member Services Representative – Core Development & Management (Planet Fitness)

Apply for a Member Services Representative position that delivers superior customer service to Planet Fitness members, prospective members, and guests while maintaining our Judgement Free Zone®.

Base pay: $15.00/hr – $16.00/hr actual pay will depend on skills and experience.

At Planet Fitness, our mission is to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, Judgement‑Free environment. We aim to empower all to pursue success while respecting everyone’s background and fostering excellence.

All team members share a passion for the brand and a commitment to welcoming members into the Judgement Free Zone. Key attributes:

• Positive and upbeat attitude
• Passion for delivering exceptional experiences
• Reliability, punctuality, and dependability
• Diplomatic interaction and genuine motivation to help others
• Integrity and respect for everyone
• Strong communication skills with active listening and empathy
• Ability to inspire and motivate others to achieve goals
• Quick study and application of training

• Greet members and guests; assist with questions or concerns during check‑in/out.
• Promote the Judgement Free Zone by engaging members on the club floor.
• Resolve member concerns and, when necessary, elevate issues to the Club Manager.
• Answer phones courteously and assist callers.
• Perform membership functions: sign‑ups, contact/billing updates, cancellations, collections, and transfers.
• Achieve or exceed individual sales goals; contribute to club monthly and yearly targets.
• Conduct prospective member calls and tours; assess membership needs.
• Execute retail transactions accurately and drive sales goals.
• Maintain regular cleaning and sanitizing of exercise equipment, Recovery Zone, restrooms, and common areas.
• Quickly address safety or policy issues and cleanliness concerns during comprehensive walks.
• Address maintenance and facility issues such as broken equipment or leaking fixtures.

• Effective communication
• Relationship building
• Learning and growth mindset
• Continuous improvement drive
• Championing CORE values

• Minimum 18 years of age
• Willingness to obtain CPR/AED certification (training provided)
• Basic computer proficiency

• Continual standing and moving throughout the club during shifts.
• Continuous in‑person or phone communication.
• Ability to lift up to 75 pounds.
• Occasional exposure to cleaning chemicals.
• Frequent cleaning and sanitizing tasks.
• Flexibility to bend, twist, and maneuver as needed.

• Medical, Dental, and Vision Insurance*
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings with 3% company match
• Term Life Insurance*
• Health Care and Dependent Care Flexible Spending Accounts*
• Employee perks and discounts
• Note:
  
  Certain benefits apply only to full‑time employees.

Placement within the pay range considers:

• Relevant skills
• Years and depth of experience
• Performance history
• Market competitiveness
• Geographic economic conditions (e.g., cost of living, local wage benchmarks)

Entry level

Full‑time

Other

Wellness and Fitness Services