Patient Accounts Billing Representative

Join to apply for the Patient Accounts Billing Representative role at Greater Lawrence Family Health Center
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Established in 1980, the Greater Lawrence Family Health Center, Inc. (GLFHC) is a multi‑site, mission‑driven, non‑profit organization employing over 700 staff and focused on providing the highest quality patient care to a culturally diverse population throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites in Lawrence, Methuen, and Haverhill and is the sponsoring organization for the Lawrence Family Medicine Residency program.

GLFHC is currently seeking a Patient Accounts Billing Representative. The role follows department and payer processes to ensure all claims are submitted in a timely and accurate manner, analyzes and reviews outstanding accounts receivable, and prepares appeals and corrected claims within payer guidelines to maximize reimbursement.

• Reviews patient eligibility utilizing practice management function or payer websites to determine correct payer to be billed for specific dates of service.
• Prepares claim data according to department and payer regulations to produce a “clean” claim.
• Prepares, reviews and transmits claims timely to payers, works EDI rejections.
• Posts charges, payments and denials in practice management system accurately.
• Works denials and prepares appeals, resubmits claims and performs compliant actions to resolve open accounts receivable; reports unusual trends to supervisor.
• Utilizes insurance and practice management online systems to complete all required tasks such as eligibility, claim status and claim correction.
• Processes insurance and patient refunds as necessary.
• Answers patient and department calls, assists in telephone inquiries regarding patient statements, and establishes payment arrangements when appropriate.
• Reconciles all batch totals at day end to ensure accuracy of totals posted and transactions on charge capture, and identifies and corrects any discrepancies prior to opening any future batch.

• 1‑2 years of medical billing experience, or medical billing certification.
• Knowledge of CPT, ICD
  10 coding and compliance preferred.
• Familiar with medical terminology.
• Combination of education and equivalent experience will be considered.

GLFHC offers a great working environment, a comprehensive benefit package, growth opportunities, and tuition reimbursement.