Pharmacy Patient Care Coordinator

The Pharmacy Care Coordinator I is responsible for acting as the patient's advocate to ensure that the prescribed drug therapy and pharmacy care plan are followed as prescribed and meet the medical, social, and personal needs of the patient. The Pharmacy Care Coordinator I assists the patient by coordinating their prescribed pharmacy care with the patient's health care providers, payers, and other health related resources to ensure successful drug therapy outcomes and demonstrate value to patients, healthcare providers and payers.

Located in Boston and the surrounding communities, Dana‑Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations.

We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

• Responsible for managing the patient onboarding, initial activities and refill activities associated with assigned patients.
• Provides daily status updates to the appropriate provider offices and teams for all new orders related to their assigned disease or satellite.
• Evaluates new Epic orders from assigned groups and triages to OAT (oral anticancer teaching) team and releases to appropriate pharmacies as appropriate.
• Maintains timely status updates on all patient orders to facilitate the most efficient management of patients by the various teams.
• Answers and manages all incoming phone calls with timeliness to support our quality goals and initiatives.
• Responsible to coordinate with patient and prescriber office, as necessary for filling, refilling and/or shipment of medication, and signature delivery requirements.
• PCC will communicate with the patient, or prescriber, drug storage and handling guidelines.
• Promotes drug compliance/persistency and compliance to REMS requirements with a strict adherence of the use of pharmacy management assessments, templates, data collection, reporting, recording and call guides.
• Maintains current notes and documentation related to patient's drug therapy and pharmacy care plan; flags issues that need to be addressed accurately in TherigySTM.
• Avoids the use of slang, and abbreviations with system entries, unless on approved abbreviation listing for the company.
• Records the REMS authorizations accurately and timely.
• Reports all adverse events utilizing the appropriate internal or external form and escalates any active clinical issue to either a telephonic nurse or pharmacist.
• Establishes and maintains strong customer relationships with physician practices to streamline communication to the patient, payers, pharmacist, nurse, lab, and other healthcare related parties.
• Participates in administration of patient's pharmacy care plan as developed by the pharmacist or nurse.
• Troubleshoots and resolves patient and payer issues in a timely fashion, seeking clarification from either Benefit Verification or Reimbursement team, in order to provide accurate and reliable information to a patient, patient representative or prescriber.
• Embraces a continuous quality improvement customer service approach by pro-actively identifying areas of improvement and communicating those ideas to the healthcare team.
• Supports the process, structure and expectations of the phone metrics established for their team; including but not limited to phone…