Branch Officer

Jeanne D'Arc Credit Union provided pay range

This range is provided by Jeanne D'Arc Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$70,182.04/yr - $/yr

Join Our Team and Make an Impact!

At Jeanne D’Arc Credit Union, we don’t just offer jobs— we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities
, you’ll have everything you need to thrive.

We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board!

As a Branch Officer, you’ll work under the leadership of the AVP - Regional Branch Office to oversee branch team members and serve as a resource for all branch functions and services. You will assume responsibility for all branch operations focusing on service, quality, and teamwork, including resource management, coaching, sales and service achievement, and day‑to‑day branch administration. You will ensure members’ experiences are consistent with our mission, strategy, and growth objectives to maximize member acquisition, retention, and relationship depth while adhering to Credit Union policies and procedures, ensuring ethical and compliant business practices.

ESSENTIAL FUNCTIONS AND RESPONSIBLITES:

• Oversee the Assistant Branch Managers and provide indirect supervision and guidance to all branch team members. Responsibilities include interviewing, performance management, coaching, recognition, corrective action, development, and empowerment while ensuring the achievement of key performance metrics.
• Support the branch with internal and external member concerns by providing high‑level guidance and communication relating to operational questions, risk management, and human resource‑related matters.
• Drive branch sales and service performance, emphasizing member education through demonstrated knowledge and understanding of all Credit Union products and services. Provide continued direction focused on our core purpose, growth objectives, and profitability of the branch, including adopting new products, technologies, and processes to gain maximum effectiveness.
• Deescalate challenging member situations by demonstrating problem‑solving skills, exercising sound judgment and decision‑making while demonstrating a special effort to say yes. Remain focused on member retention or recovery.
• Collaborate with peers across the Credit Union. Lead and/or participate in department or organization‑level projects relative to the Member Experience division.
• Prepare the annual budget for branch location and effectively manage operating expenses.
• Ensure branch staffing is adequate to meet member needs.
• Perform the role of Teller, Lead Teller, Member Service Representative, and Senior Member Service Representative as needed.
• Remain vigilant and aware of surroundings, reporting any unusual or suspicious behaviors, activity, or inconsistencies.
• Promote Jeanne D'Arc Credit Union through community involvement, memberships in organizations and business networks, and visibility at community events and activities sponsored and supported by the Credit Union.
• Perform other job‑related duties as assigned.

KNOWLEDGE AND

SKILLS:

Experience: Three to five years of related experience, including supervisory responsibilities. Proper National Mortgage Licensing System (NMLS) credentials are required or obtained within 60 days of hire.

Education: Bachelor's degree required or an equivalent combination of education and experience.

This Branch Officer role requires fluency in Spanish and English to effectively serve our members.

Interpersonal

Skills:

Position requires a significant amount of personal contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication. Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors by…