Public Safety Officer 1st Shift

This position is fully onsite Monday through Friday from 7am-3:30pm.

Under close supervision, provides emergency response to a variety of situations and incidents to support the department, patients, clinicians and/or faculty. Provides protection to people and property through patrol, investigation, monitoring alarms, and surveillance cameras. Provides a high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Uses various office software to produce reports.

May be required to interface with senior management, cross-organizations, and internal and external customers. For all of these, the work will require the application of well-established techniques, procedures, or standards.

Located in Boston and the surrounding communities, Dana‑Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment;

we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School‑affiliated hospitals.

• Provides protection to people and property through patrol, investigation, monitoring alarms, and surveillance cameras. Patrols buildings and grounds and identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages.
• Provides a high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates safety awareness among the Institute community.
• Responds to emergencies, including medical incidents for adult and pediatric patients and active response. Assists with potentially violent patients and detains individuals suspected of criminal conduct.
• Conducts preliminary investigations into thefts, shortages, and other complaints involving potential misconduct. Gathers, analyzes, evaluates, and utilizes facts and evidence. Interviews victims, complainants, witnesses, and suspects. Maintains accountability for valuables/property and other forms of evidence.
• Prepares and submits written reports and logs all incidents thoroughly and accurately.
• Conducts fire extinguisher inspections per assignment of SOD, responds to fire drills, and provides escorts for staff, visitors, and patients.
• May be assigned to special duties, off‑site locations, and/or other shifts. Special duties include but are not limited to Bike Patrol and/or Community Service Officer. Off‑site locations include but are not limited to administrative buildings, ambulatory care centers, and/or community‑based clinics. Will be cross trained in other locations beyond normally assigned workspace.
• Performs additional duties as assigned.

• High school diploma required. Bachelor’s degree preferred.
• 1 year of relevant security experience.
• Must possess and maintain a valid Massachusetts Driver’s license.
• Must submit to and pass an initial and annual criminal background check.
• Must obtain and maintain required certifications in the following programs (training provided by department):
  • CPR/AED/First Aid
  • Narcan (Naloxone) Training
  • AVADE/HDTS De‑Escalation Training

• Excellent verbal and written communication skills.
• Proficient in the operation of office equipment including computers.
• Knowledge of word processing, spreadsheet, and database applications.
• Exemplary customer service and communication skills.
• Strong risk analysis and organizational skills.
• Ability to control complex interpersonal situations and crisis management scenarios.
• Ability to prepare clear and concise reports and routine correspondence.
• Reliable and flexible.

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market…