Transportation Coordinator

Overview

NRT Bus, Inc. is seeking a Transportation Coordinator to join its growing team. As part of the Beacon Mobility Family of Companies, NRT Bus partners with school districts to provide transportation for students, with a focus on meeting individual needs and delivering best-in-class service.

• Supervise and advise 30-60 drivers and monitors.
• Develop and implement efficient routes across several regions with regard to individual client needs.
• Assign driver assignments reflecting knowledge and good judgment regarding employee skills and performance.
• Receive, record, retrieve and deliver messages accurately and clearly; solve operational problems while maintaining cordial, professional relations with guardians, clients, program staff, customer staff, and all company employees.
• Maintain and reinforce compliance with Company policies through dispatch and direct observation; develop driver skills through discussion and example.
• Promote good performance and recommend reassignment or appropriate discipline for non-compliance with Company rules or standards.
• Spend time behind the wheel to know routes, clients, drivers, programs and facilities; observe and supervise drivers in action; provide emergency back-up for absent drivers.
• Build and maintain positive relationships with those you supervise and address challenges faced by staff.
• Develop and maintain a professional rapport with customers, including programs, guardians, and special needs clients, as well as contract organizations.
• Maintain detailed and organized records to accurately perform monthly billing counts.

• Must have prior supervising experience.
• Must be self-motivated, show initiative, and have a strong work ethic.
• Excellent customer service, detail-oriented, and problem-solving skills.
• Ability to learn the programs, clients, and employees to determine appropriate assignments.
• Enjoy working with children.
• Strong technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
• Must maintain a safe driving record and valid driver's license; respond to coverage needs as required.
• Ability to work comfortably in a small and busy office environment.
• Flexibility and adaptability with ever-changing assignments.

Beacon Mobility is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time. NRT Bus provides home-to-school transportation for students across Eastern Massachusetts, Central Massachusetts, and Southern New Hampshire.

Location:

Methuen, MA