Patient Service Representative - Family Medicine Clinic - Mexico

Patient Service Representative – Family Medicine Clinic – Mexico

Shift: Monday – Friday, 8:00 am – 5:00 pm

Department:
Mexico Family Medicine Clinic

• Base Pay: $14.80 – $23.32 per hour (based on experience)
• Special Pay:
  Additional $0.50 per hour until 02/28/26
• Sign‑On Bonus: $1,000
• Note:
  
  Details will be provided during the HR interview. Policy language is available upon request.

MU Health Care is searching for a Patient Service Representative who embodies compassion and collaboration. Join us in creating an exceptional patient experience where your warm demeanor and problem‑solving skills shine. As a Patient Service Representative, you will be the friendly face that patients and families encounter, ensuring their comfort and addressing any concerns. You will play a crucial role in maintaining organized and inviting spaces, reflecting our commitment to quality care.

You will manage patient interactions, medical records, and cutting‑edge technology.

MU Health Care is proud to have been named one of Forbes’ Best‑in‑State Employers for seven consecutive years. We have an inspired, hard‑working and collaborative environment driven by our mission to save and improve lives. Our academic health system is the only one in mid‑Missouri and includes seven hospitals, a Level 1 Trauma Center, a Children’s Hospital, and over 90 specialty clinics.

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Retirement options: 100 % matching up to 8 % with full vesting in three years
• Tuition assistance: 75 % for employees, 50 % for immediate family members
• Discounts on cell phone plans, rental cars, gyms, hotels, and more
• See a comprehensive list of benefits here.

• Collaborate with patients, families and staff to handle and resolve problems during visits.
• Communicate expected delays to patients and ancillary departments.
• Greet, escort, and answer phone calls; direct calls to appropriate areas; place calls as requested by supervisor.
• Maintain the appearance of the waiting room, reception area, and offices.
• Ensure completeness of patient medical records and physician orders.
• Validate patient demographics, insurance, pre‑certification, prior authorization, referrals; manage copay collections; prepare billing documents using ICD‑9, CPT‑4 coding and managed care plans.
• Handle patient check‑in/out, batching, scheduling, bumping, cancelling, and no‑show appointments; maintain bed control.
• Prepare patients for examinations; take and record vital signs; print medication lists.
• Perform point‑of‑care (POC) testing; maintain equipment and supplies.
• Complete unit/department‑specific duties as outlined in department documents.

• High school diploma or equivalent combination of education and experience.
• Six (6) months of experience in frontline customer service and guest relations duties.

• Prior experience in a health‑care setting, hospital admissions, registration, medical office, and use of medical terminology.

Very active; may require ambulating, standing and reaching objects above the shoulders and below the knees. Frequently lift or move objects up to 10 lbs. Occasionally up to 25 lbs. May be in contact with contagious illnesses. 24‑hour facility; rotating shifts and holidays may be required.

The University of Missouri is an Equal Opportunity Employer.

Entry level.

Full‑time.

Health Care Provider – Insurance.