Customer Service Advisor

Job Title:
Customer Service Advisor

Company:
Albinati Aeronautics

Location:

Switzerland (operations under Swiss and Maltese AOCs)

Albinati Aeronautics is looking for a Customer Service Advisor to join our team. We are a well‑established business aviation company specializing in the charter, management, and trade of business jets, operating under both Swiss and Maltese Air Operator Certificates. This role sits at the intersection of aviation and luxury service — you will be the direct point of contact for clients, coordinating flights and arranging premium services to match their expectations.

If you have experience in business aviation or high‑end hospitality and are ready to work in a fast‑moving, client‑focused environment, this could be the start of a rewarding career path.

• Receiving and processing customer flight requests, then coordinating closely with our Flight Operations department to make them happen
• Arranging additional luxury services based on client needs — from ground transportation to catering and beyond
• Communicating with both internal teams and external partners to keep every detail on track
• Monitoring all flights and third‑party services to ensure everything is completed on time
• Maintaining strong, ongoing communication with clients and across company departments
• Ensuring that every client interaction reflects the professionalism and discretion expected in business aviation

This is not an entry‑level role with no experience required. We need someone who already understands the standards of business aviation or luxury service.

• Fluency in both French and English (written and spoken) — mandatory
• Swiss citizen or EU/EEA passport holder
• Previous experience in business aviation or luxury service
• Willingness to work on a shift basis (24/7 operation)
• Strong multitasking ability and comfort working under pressure
• Excellent organizational skills and attention to detail
• A genuine customer‑first mindset — you go the extra mile without being asked

Proficiency in any additional language (German, Italian, Spanish, etc.) is a plus.

• You build relationships easily and maintain a positive, professional demeanor even when things get busy
• You are proactive, not reactive — you anticipate client needs before they are voiced
• You thrive in a dynamic, fast‑paced environment where no two days are the same

• A comprehensive onboarding program with personalized training to get you up to speed confidently
• Real career development — you will gain valuable experience across both business aviation and luxury service sectors
• An innovative, dynamic work environment where your ideas and contributions are genuinely valued
• The opportunity to work for a proudly Swiss company with a strong global reputation
• Access to continuous learning and professional growth opportunities
• A young, motivated team where collaboration and innovation drive success
• An attractive and competitive remuneration package