Luxury PBX & Guest Services Agent

A leading luxury hospitality provider in Miami Beach seeks a Delano Service Agent - PBX to provide exceptional telephone customer service. This role involves assisting guests and internal calls, managing requests efficiently, and ensuring compliance with service guidelines. Ideal candidates are knowledgeable about hotel amenities and local attractions, possess strong communication skills, and demonstrate problem resolution abilities. This position is key to maintaining guest satisfaction at the flagship Delano Miami Beach, opening in early 2026.
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