Service Desk Representative

The Service Desk is the front desk in our main lobby and is the hub which serves as a resource center for members, guests and staff. A qualified candidate will be able to provide "grade A" and exceptional customer service in a fast-paced environment while communicating information about our membership plans, events and programs knowledgeably and professionally. Our staff welcome and greet our members and guests with enthusiasm while introducing them to our facility.

A qualified candidate is willing to go above and beyond to ensure a positive experience for our Member and Guests. We are currently seeking high energy, reliable candidates who can work flexible shifts that include evenings, early mornings and weekends.

Minimum Qualifications:

1. Welcomes all Members and Guests to the facility.

2. Checks in all Members and Guests and properly confirms and verifies access to facility.

3. Performs all safety and security protocols accordingly.

4. Maintains forms, flyers and procedures, and assists departments with administrative

tasks.

5. Answers central telephone system with professionalism and promptness and directs

calls following proper chain of command.

6. Attend to Members/Guests and answers questions; in person, email and by telephone.

7. Forwards and directs customer feedback or concerns to the appropriate Department.

8. Notifies Departments of any challenges or issues within the building and exterior of the

building.

9. Prepares outgoing mail; sorts and distributes incoming mail and receives and notifies

departments of package deliveries.

10. Supports Administrative Staff and Program/Membership/Executive Directors.

11. Assist with Membership and Program registrations and transaction processing.

12. Promotes Membership in addition to providing information on registration for Adult and

Children's Programming.

13. Closes sales of Annual and Short Term Memberships and reports to Membership

Director.

14. Conduct tours of the facility when needed and provides additional programmatic

information when appropriate.

15. Takes pride in their position and aims to please, help and grow. Represents the Miami

Beach JCC's mission and carries that through their shift.

Requirements:

* Must be dependable, reliable and arrive promptly for shifts.

* Must possess an ambitious, professional and strong work ethic.

* Able to accept feedback, guidance and feel empowered to make general decisions and

work with supervisor during the work shift.

* Must have conflict resolution skills and aptitude for problem-solving.

* Reliable transportation required.

* Must be available to work shift hours that include evenings and weekends and some

holidays.

* Must be able to lift up to 30 pounds, bending, stooping, crouching, and reaching, sitting,

standing.

* Exceptional customer service skills; attentiveness and ability to communicate clearly and

politely, bring positivity and be knowledgeable about Department Programs, Events and

Membership information. Ability to foresee Members and Guests needs and take any

action needed.

* Able to multi-task and work closely and respectfully in a team-oriented environment

* POS/CRM systems a plus but not required.

* Outlook and Microsoft Office knowledge required.