Cashier, Customer Service​/HelpDesk

A Legendary Institution – Joe's Stone Crab has been a cornerstone of hospitality in Miami Beach for over a century, known for excellence and tradition.

Pride in Hospitality – Our team shares a commitment to genuine service and creating memorable experiences for guests.

Strong Team Culture – Many employees build long careers here, creating a supportive environment built on teamwork and respect.

Opportunity to Grow – We believe in developing our people, giving employees the chance to learn, grow, and build meaningful careers in hospitality.

A Place That Values Hard Work – Dedication, professionalism, and reliability are recognized and appreciated.

The Cashier plays a vital role in ensuring a smooth and efficient customer transaction experience within the accommodation and food services industry. This position is responsible for accurately processing customer payments, handling cash and electronic transactions, and providing exceptional customer service at the point of sale. The role requires maintaining a clean and organized checkout area, managing inventory of supplies, and assisting with janitorial duties as needed to uphold a welcoming environment.

The Cashier must be adaptable to a flexible work schedule, including weekends and holidays, to meet the operational needs of the business. Ultimately, this position contributes to customer satisfaction and the overall success of the establishment by delivering prompt, courteous, and accurate service in a fast-paced setting.

• High school diploma or equivalent.
• Previous experience operating a cash register or POS system.
• Basic math skills and ability to handle cash transactions accurately.
• Ability to perform repetitive motions and stand for extended periods.
• Strong communication skills and a customer-focused attitude.

• Experience working in the accommodation or food services industry.
• Familiarity with janitorial duties and maintaining cleanliness standards.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Experience with phone etiquette and handling customer inquiries over the phone.
• Physical ability to lift and carry heavy weights safely.

• Operate cash registers and point of sale (POS) systems to process customer purchases accurately and efficiently.
• Handle cash, credit, and electronic payments while ensuring proper cash drawer management and reconciliation.
• Provide friendly and professional customer service, addressing inquiries and resolving issues promptly.
• Perform janitorial duties such as cleaning the checkout area, restocking supplies, and maintaining overall cleanliness.
• Assist with lifting and carrying heavy items as needed to support inventory management and store operations.
• Answer phone calls courteously, providing information or directing calls to appropriate personnel.
• Adhere to company policies and procedures regarding cash handling, safety, and customer service standards.

The required skills such as cashiering and operating a cash register or POS system are essential for processing transactions quickly and accurately, ensuring customer satisfaction. Repetitive motions and physical stamina are necessary to manage the demands of standing and performing tasks throughout the shift. Customer service skills are applied daily to engage with customers in a friendly and professional manner, resolving any issues that arise.

Janitorial duties and lifting heavy items support the maintenance of a clean and organized work environment, contributing to overall operational efficiency. Phone etiquette skills enable effective communication with customers and team members, enhancing the overall service experience.