Universal Banker Senior

Overview

The Universal Banker Senior role consists of assisting clients by providing exceptional customer service, accurately and efficiently performing all paying, receiving and collection functions. Processing transactions, adhering to strict security measures and to strong balancing procedures. Cross‑trained in all servicing functions of the platform to support bankers and continue to assist clients as needed, such as, but not limited to, opening accounts, wire transfer input, change of address, and client research.

Ensures accuracy, excellence in client service and maintains appropriate measures relative to security and bank regulatory procedures. Takes an immediate active role in meeting the needs and expectations of clients; by servicing, promoting and identifying cross‑selling opportunities. May provide guidance and training to Universal Banker or other Universal Banker Seniors assigned to other Bank locations. At the direction of the Banking Center Manager, will help ensure scheduling of Universal Bankers meet client needs, e.g., breaks, lunch schedule, etc.

Takes a leading role when one or more Universal Bankers are in the banking center, acting as a mentor.

Engages in conversation with clients by actively listening and asking questions. Introduces clients to other CNB team members, as appropriate, to proactively help meet their financial needs.

• Proactively and pleasantly greets clients to establish a connection and develop rapport, providing outstanding, personalized client experience.

• Client services duties include helping in the lobby to ensure clients are being attended to at all times; when not servicing clients in the teller line, the Universal Banker is required to assist clients in the lobby and refer clients to appropriate bank personnel to meet their financial needs.

• Executes a variety of transactions in accordance with applicable policies and procedures, and with a high level of accuracy and efficiency while maximizing the sales potential of every interaction.

• Consistently meets and/or exceeds assigned individual and team referral/sales goals.

• Identifies client profiles and their respective needs, asks need‑revealing questions, identifies client cues, makes appropriate benefit statements, handles objections, closes the referral to the appropriate business partner, ensures client retention and client service satisfaction.

• Develops business lead sales by “scrubbing” leads through Hoovers or any other list in order to provide leads/referrals to the sales staff. A scrubbed lead is taking a business name from Hoovers or any other list and gathering additional information about the owners and company to provide that information to sales staff. Must meet bank established minimum monthly lead goal.

• Maintains the highest level of confidentiality with all information obtained.

• Promotes the bank’s products and services.

• Adheres to cash handling, operational, security and BSA/AML policies and procedures to avoid liability.

• Learns and understands servicing functions of the platform to support bankers, including performing complex transactions, monitoring adherence to security policies and procedures, maintaining proper balancing practices, and ensuring timely completion and processing of required documentation.

• Is responsible as part of the two‑member team to open and/or close the branch.

• Provides timely and efficient client service by continuously helping the rest of the banking center team.

• Develops and maintains a prospect list of potential non‑U.S. leads from teller line transactions.

• Handles checks, debit/credit tickets and all other necessary transactions such as loan payments within established limits.

• Ensures accuracy and adequacy of bank currency and coin supply and verifies cash shipments, including ordering, shipping currency & coins.

• Cross‑trained to perform balancing of ATMs, TCRs, as applicable, and night depository.

• Cross‑trained in all areas of client service including opening accounts, wire transfers, etc.

• Ensures that all teller work is correctly and timely scanned through branch remote capture on a daily basis.

• Responsible for sending files and…