Neighborhood Affairs Division Director

Manages the Neighborhood Affairs team within the Office of Marketing and Communications and represents the City Manager in meetings and through official communications. Provides strategic leadership for all citywide public outreach initiatives including construction projects for Capital Improvement Projects, Public Works, resilience efforts, community meetings and neighborhood relations. Ensures all outreach aligns with the City’s priorities and fosters strong relationships with residents and community organizations.

Highly responsible for messaging through the city’s MBAlert text message platform for communicating all traffic-related and emergency information to the public through text alerts. Responsible for the creation of collateral including citywide emails, notices and manages the city’s Nextdoor platform — posting relevant and timely information.

• Oversees the creation and implementation of comprehensive community outreach and public engagement plans.
• Coordinates with department directors citywide for all outreach needs related to Capital Improvement Projects, Public Works, Transportation, Parks & Recreation and resilience initiatives.
• Plans, coordinates and hosts public meetings and engagement events including outreach strategies, marketing collateral, logistics and facilitation.
• Conducts extensive community outreach in‑person, attends neighborhood/homeowner association meetings and community organization events to serve as a resource for residents.
• Maintains an understanding of citywide initiatives and current events.
• Partakes in City events one evening and weekends as needed.

• Manages a team of internal Neighborhood Affairs staff dedicated to conducting outreach to neighborhoods bound by a geographic area.
• Represents the city in community meetings and correspondence.

• Manages external public information officers (PIO) firms, including scope development, deliverable coordination and performance‑monitoring.
• Directly responsible for the development of the annual budget.
• Close coordination with all client departments to ensure projects are accurately accounted for.

• Maintain timely website updates for all City projects and initiatives.
• Posts pertinent information on platforms such as Nextdoor.
• Oversees homeowner association contact databases for accuracy and accessibility.
• Facilitates all‑Gov requests.

• Activates the Resident Information Center and serves as the lead during any high‑impact crisis or natural disaster event.
• Supports 24/7 emergency and traffic communications by coordinating, drafting and disseminating real‑time alerts via MB Alert in collaboration with Police, Fire, Emergency Management and executive leadership.

• Conducts the Neighborhood Leadership Academy and organizes neighborhood association meetings with the Office of the City Manager.
• Oversees the permit coordinator and hosts Condo Workshop meetings with the Florida Department of Business and Professional Regulation (DBPR).
• Coordinates with the county and state resources to bring services to Miami Beach.

• Helps develop clear and concise talking points, briefing materials and key messages on outreach efforts for the City Manager, Mayor and Commissioner, alongside department directors to ensure consistent and accurate public communications.
• Designs and administers public surveys and feedback tools; analyzes results to inform decision‑making.
• Spearheads the creation of public education materials, presentations and displays.
• Develops a variety of communication tools to enhance stakeholders’ perception and understanding of various City Department activities, projects and policies.
• Guides effective, appropriate service to the public and to City Departments by keeping them informed of citywide resources and programs.

• Acts as a problem‑solver for complex or escalated resident concerns, coordinating across departments for timely resolution.
• Maintains and builds good working relationships with and provides excellent…