Secretary FGP Palm Gardens Florida

We have an exciting opportunity to join our team as a Secretary I - (FGP) - Palm Beach Gardens, Florida.

The Faculty Group Practice Sec I will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed.

• Schedules appointments for visits, treatments, and procedures.
  Reviews appointment confirmation responses and manages waitlists.
  Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms,

• Obtains authorizations for services as needed.
  Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner.
  Handles faxes and mail.

• Prepares standard letters and forms as needed.

• Administrative Physician and Practice Support

• Demonstrates knowledge of the organization's patient experience expectations and Service Standards and incorporates them in to the performance of duties.

• Supports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.).

• Answers phones and screens incoming calls. Provides information, take messages, or redirects calls to the appropriate person.

• Maintains cooperative and professional relationships with physicians, nurses, and office staff.

• Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements, and/or a heavy workload.

• Demonstrates communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over the phone, in writing, and in electronically sent messages.

• Participates in training staff in registration and office policies and responsibilities.

• May assist, provide guidance and/or train less senior staff.

• Reviews all assigned in-basket messages and patient emails before routing to the appropriate provider which includes staff messages, appointment notifications, etc.

• Provides patients with non-clinical instructions for any upcoming appointments/procedures.

• Promotes the use and sign-up of MyChart.

• Follows scanning guidelines and best practices for importing outside documents- results, records, forms, etc.

• Reviews the waitlist periodically and ensures patients are being called and offered appointments.

• Responsible for rescheduling patients when physicians are out or blocking their schedules.

• Organizes and distributes mail and faxes.

• Has a general knowledge of the practice/physician specialty including conditions and treatments and scheduling scripts.

• Manages the physician's calendars including creating and sending calendar invites.

• Releases medical records in accordance of HIPAA and FGP ROI procedures.

• Documents disclosures in Epic and fulfills requests within a 10 day timeframe.

• Processes incoming and outgoing documents via paper and electronic records.

• Scans, uploads and forwards appropriate information within EPIC.

• Completes forms legibly and accurately. Forwards areas requiring clinical information to LPN, RN or Licensed Provider.

• Secures appropriate signatures and forwards documents/forms to correct destination.

• Follows up with the physician on any outstanding messages related to patient care.

• Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff.

• Maintains confidentiality on matters to which they are privileged. Refers all questions/queries related to medical diagnosis or treatment to RN/provider.
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