Assistant Guest Services Manager

Overview

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Who We Are
:
Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here
; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more
• Many of our Leadership positions are bonus eligible

The Assistant Guest Service Manager is a personable and proactive leader with a passion for delivering exceptional guest experiences. As a skilled hospitality professional, they possess strong organizational and multitasking abilities to manage daily operations seamlessly. A true team player, they thrive in a fast-paced environment, leading by example to motivate and support staff. With a focus on both guest satisfaction and operational excellence, they are a natural problem-solver who consistently strives to enhance every aspect of the guest experience.

• Approachable, professional, and enthusiastic about creating memorable guest interactions.
• Excel at building relationships with guests, team members, and stakeholders through effective communication.
• Detail-oriented, adaptable, and skilled at handling challenges with poise and professionalism.
• A natural leader who inspires your team to exceed expectations and deliver outstanding service.
• Strong problem-solving abilities and a track record of delivering exceptional guest service.
• Veterans and military spouses encouraged to apply

• Support the Guest Service Manager in overseeing the guest service operations.
• Lead, coach, and mentor the guest services team, ensuring high levels of engagement and performance.
• Monitor daily operations, ensuring smooth check-ins, check-outs, and resolution of guest concerns.
• Assist in scheduling, training, and development of team members to maintain service standards.
• Collaborate with other departments to accommodate guest requests and ensure seamless operations.
• Analyze guest feedback, identify improvement opportunities, and implement solutions to enhance guest satisfaction.
• Uphold and enforce company policies, procedures, and brand standards.

• 2-3 years of experience in guest services or front office roles within the hospitality industry.
• Proven leadership skills with experience in supervising or managing teams.
• Familiarity with property management systems (e.g., Opera, Micros) and front desk operations.
• Excellent communication and interpersonal skills, with fluency in multiple languages being a plus.

• Guest Service Supervisor & Bell Persons
• Collaborate with the Guest Service Manager to oversee the entire guest services team.