Concierge

Job Summary

Provides personalized service to guests and residents and responds to all guest requests in a manner that is efficient, friendly, courteous, and informative, meeting The Setai’s exemplary levels.

• Exemplifies our commitment to The Setai’s mission of Total Guest Satisfaction
• Maintains positive guest relations at all times; anticipates guests’ needs, responds promptly, and works in conjunction with all Front Office staff to deliver consistent guest experiences that meet the style of The Setai
• Greets all guests cordially using their name when possible
• Responds to guests’ requests for information concerning dining, shows, tours, spas, sporting events, entertainment, shopping, transportation, and other areas to ensure the guests have a memorable experience
• Maintains familiarity with all restaurants, theaters, clubs, spas, stores, etc. to best advise guests
• Establishes and maintains contacts with local businesses to quickly and efficiently assist guests
• Makes reservations for guests; confirms bookings as needed
• Arranges transportation for guests as needed
• Coordinates with the proper departments to meet guests’ needs
• Provides both local and international newspapers to guests
• Arranges for bicycles as requested by guests
• Handles all guest shipments
• Reviews guest logs frequently, remains aware of all VIPs and other especially noted guests for any specific in‑house needs
• Resolves and addresses guest concerns and issues proactively and with grace and diplomacy; assists others to do the same
• Ensures concierge area is clean and tidy; promptly reports any maintenance issues
• Ensures that billing is accurate for all guests
• Completes shift checklist

• Knowledge of hospitality principles and procedures
• Strong knowledge of hotel facilities, local restaurants, spas, entertainment venues, shows, tours, shopping, etc.
• Experience working with high‑profile guests and discriminating expectations
• Reputation for handling situations and confidential information discretely, projecting a positive, professional, and supportive outward image, and exercising good judgment for the position
• Good computing skills demonstrating proficiency with Microsoft Office software (Excel, Word, Outlook) and web searches
• Ability to review information in a factual and neutral manner, analyze data and prepare reports and documents in a timely manner
• Ability and willingness to work flexible hours
• Outstanding interpersonal skills and excellent communication skills, both written and oral
• Excellent time management and organizational skills
• Fluency in two or more languages is preferred

The hotel is not able to assist candidates in obtaining work authorization documents.

This is a non‑management position

This is a full time position