Reservations Sales Agent

Please note that the hotel is unable to assist candidates in obtaining work authorization documents.

As a Reservations Sales Agent at The Setai Miami Beach, you will play a pivotal role in delivering an unparalleled luxury experience to our esteemed guests. We are seeking a dedicated professional who embodies our commitment to providing personalized, efficient, and exceptional service in every interaction. With meticulous attention to detail and an unwavering passion for hospitality, you will uphold the highest standards of excellence that define our Forbes Five‑Star status.

You will assume a pivotal role in delivering exceptional guest experiences by expertly managing reservation inquiries and efficiently overseeing the hotel’s room inventory. By joining our esteemed team, you will contribute to the continued success and renowned reputation of our distinguished Forbes Five‑Star establishment.

• Exemplify an unwavering commitment to The Setai's mission of Total Guest Satisfaction, ensuring every interaction reflects our dedication to exceeding guest expectations.
• Consistently deliver professional, friendly, and warmly hospitable service to both guests and colleagues, creating an inviting and luxurious atmosphere.
• Efficiently manage all reservations with a sense of timeliness and accuracy, ensuring seamless booking experiences for our esteemed guests.
• Respond promptly and efficiently to all incoming telephone calls, skillfully handling reservations, addressing guest requests, and employing persuasive upselling techniques when appropriate.
• Demonstrate exceptional sales abilities, leveraging your keen understanding of guest preferences and needs to optimize revenue generation.
• Display superior phone etiquette, meticulous record keeping, and diligent follow‑up skills, ensuring seamless communication and personalized attention to detail.
• Maintain an extensive database of guest preferences, habits, and special occasions, allowing for tailored and memorable experiences.
• Collaborate seamlessly with key departments, fostering optimal performance and smooth operations throughout the hotel.
• Prioritize and complete assigned projects in a timely manner, meeting the expectations of the Reservation Manager, Director of Revenue, Sales, and Executive Team Members.
• Foster a strong sense of team spirit among co‑workers and related departments, encouraging a collaborative and supportive work environment.
• Exhibit excellent typing proficiency, enabling you to handle substantial volumes of data entry efficiently.
• Participate in functions outside of your department when called upon, showcasing your versatility and commitment to the success of the entire operation.
• Maintain a comprehensive knowledge of all aspects of the hotel, including Rooms, Spa, and Restaurants, allowing you to provide accurate and detailed information to guests.
• Stay updated on all Miami Beach events, particularly those relevant to our hotel guests, enabling you to offer timely recommendations and insights.
• Assist in analyzing consumer purchasing patterns, including conversion rates, inquiry origin, and the purpose of hotel visits, contributing to strategic decision‑making.
• Attend daily briefings, meetings, and training sessions as required, continuously expanding your skills and knowledge base.
• Arrive at work on time, neatly groomed and presenting a polished appearance, embodying professionalism and dedication.

High School diploma or equivalent; AND a minimum of three (3) years of experience as a reservationist for a luxury hotel; OR equivalent combination of education and experience.

• Uphold an impeccable reputation for maintaining utmost discretion when handling sensitive situations and confidential information, consistently projecting an unwaveringly positive, professional, and supportive image while exercising exceptional judgment.
• Exude an unparalleled level of guest service skills and professional presentation, accompanied by superior organizational skills and refined communication abilities.
• Thrive amidst the vibrant energy of a fast‑paced, dynamic environment,…