Cleve Night Auditor

Summary

To accurately post or ensure the posting of all guest charges, balance the guest folios, and total the day's financial transactions; to update statistical data as required; to neatly prepare end‑of‑day reports, by specific department or detail; and to securely store "back‑up data."

• Audit, balance, post and report on the front desk to include but not limited to: room charges, zero balance folios, corrections, adjustments, taxes, disputed charges, over / short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance and prepare, verify and report on room information to provide management with a picture of how they are performing.
• Run night audit final after ensuring all revenues are in balance nightly.
• Greets and completes established check‑in procedures for arriving guests daily, using both manual and computerized methods, to ensure guests are satisfied and in rooms as requested.
• Facilitates guest departure (check‑out) daily by following established manual and computer procedures to close guest accounts and open the room for the next sell.
• Maintains good customer relations by keeping abreast of all in‑house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Accepting incoming calls, assisting outgoing calls, scheduling and setting wake‑up calls.
• Perform the duties of a Front Desk Clerk.
• Ensures that lobby is well‑maintained, properly lit and with music at proper volume.
• Maintains and ensures compliance of all policies and procedures.
• Attend and actively participate in all front office meetings.
• Participate in all training and cross‑training programs.

• Performs other duties as assigned.

• High school diploma and 2 years work experience in a hotel property with preference in the Rooms Division.

• Knowledge of general hotel practices.
• Excellent communication skills both oral and written.
• Ability to operate basic office equipment, such as faxes, copiers, multi‑lined telephones and printers.
• Computer knowledge and proficiency required, i.e. Excel and Word, Fidelio/Opera.
• Strong interpersonal, organizational and time‑management skills required.

• Work is not performed in an office environment and requires evening, weekend and holiday hours.
• Extended periods of standing and walking are required.
• 11pm-7am.