Front of House Crew

FRONT OF HOUSE CREW – MIAMI

At Generator we are obsessed in delivering outstanding service through a personal touch. As a Front of House Crew Member, you must be part of ensuring that the Front Office department is run smoothly ensuring that there is a relentless desire to “wow” our customers at every opportunity, ensuring that customers’ needs are exceeded.

Generator is on a journey. Appropriate, uitd given that we're a leading global lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels.

No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front of House Crew for Generator Miami.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city’s heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

We have opened our doors in always‑sunny and ever‑lively Miami – what a place to start the American journey of our experience and design‑led hostels.

Find us on Collins Avenue in the heart of the South Beach where you are going to be front and centre for thebv best Miami has to offer. Whether you’re looking for an escape to the famous South тuffer shores, a stylish shopping spree at the Design District or a new kind of immersive nightlife experience, we have it all so keep up!

The trendy Art Deco playground is considered home to the largest collection of design and style in the world, and it’s all right on our doorstep.

• Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience
• Know your guests and have a passion for independent travel and the road less travelled
• Demonstrate a passion for delivering outstanding customer service definitive
• Be part of a great team within your department that get Generator and want to be themselves
• Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all times
• Know your city, its cafés, bars and restaurants, its art, its music
• Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene
• Be Responsible for all cash handling whilst you are on duty
• Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

• Always love our guests
• Passionate for the hospitality and the youth travel market
• Be the life of the party
• Be really, really organised
• Keep cool when the pressure hits
• Enjoy a super‑fast pace
• Understand this is a business, be passionate about maximising revenue
• Be creative, innovative and digitally smart
• You must be eligible to work in the EU to be considered for this role

• Experienced within a front office hospitality environment
• Experienced working with a Property Management System
• Flexible with regards to shifts available per week (mixture of morning and evening shifts)

Employment Requirements:
Employees must be able to furnish necessary identification providing eligibility to work in the United States as defined in the immigration Reform and Control Act of 1986 (IRCA). If hired, the employee must complete and submit an Employment Eligibility Verification (Form I-9) at the…