Front Desk Agent - Uma South

About Yurbban Hospitality Group At Yurbban, we don't just offer accommodation, we create moments worth remembering. We are a hospitality group with soul, where service, sustainability, authenticity, and teamwork go hand in hand. We are driven by the desire to surprise, to do things right, and to enjoy the process along the way.
Our Essence WOW, CONSCIOUS, HONEST, PASSION, and TEAM are much more than just words: we love to innovate, we care for people and the planet, we act with transparency, we give 100% in every challenge, and above all, we work together to achieve it.
Why Join Us Being part of Yurbban means growing in an environment where ideas matter and good vibes are part of our DNA. We operate hotels and restaurants in Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, and Bogotá, with a clear purpose: to make every experience unique. We're looking for a Front Desk Agent for Uma House By Yurbban South Beach!

Someone with strong communication skills, a service-oriented mindset, and the ability to resolve issues efficiently while delivering an exceptional guest experience.
Responsibilities

• Manage daily Front Office operations, including check-in, check-out, guest assistance, escorting, and cashier operations according to Yurbban Hospitality Group standards.
• Respond promptly and professionally to guest inquiries via phone, email, and OTA platforms, ensuring calls are answered within three rings.
• Manage guest requests and preferences, accurately documenting special arrangements and ensuring timely follow-up.
• Handle guest complaints and operational issues, tracking resolutions, identifying recurring concerns, and reporting relevant trends.
• Maintain Front Office areas, work spaces, and storerooms clean, organized, and presentable.
• Deliver prompt, friendly, and attentive guest service, communicating clearly and providing accurate information.
• Collaborate with colleagues and other departments, remaining calm and using sound judgment during emergencies or challenging situations.
• Ensure compliance with brand standards, Front Desk procedures, health and safety regulations, maintenance protocols, and emergency procedures.
• Support the training and development of new employees according to Yurbban Hospitality Group standards.
• Participate in mandatory team meetings, company initiatives, and community events supporting the group's corporate social responsibility goals.
• Handle confidential guest information securely, follow proper document disposal procedures, and perform additional duties as assigned by management.

Requirements

• Minimum of 3 years of experience in the hospitality industry, preferably in a Front Desk or guest-facing role.
• Excellent English communication skills, both written and verbal. Good Spanish proficiency is required, and additional languages are a plus.
• Familiarity with hotel Property Management Systems (PMS) and computer applications. Experience with Opera, Go Concierge, Nuvolo, Microsoft Word, Excel, and Outlook is preferred.
• Ability to use computers and point-of-sale systems to manage guest information and daily operations.
• Strong organizational skills, attention to detail, and the ability to multitask and prioritize in a fast-paced environment.
• Excellent interpersonal skills, a friendly and service-oriented attitude, and the ability to work independently while collaborating effectively with other departments.
• Ability to remain calm, observant, and solution-oriented when handling guest concerns, emergencies, or stressful situations.
• Flexibility to work varying schedules, including weekends and holidays, according to the property's operational needs.
• Ability to stand or walk during eight-hour shifts and perform physical tasks such as bending, reaching, twisting, pushing, and pulling.
• Abi…