Front Desk Agent

We’re Seeking a Front Desk Agent Who Makes Arrivals Feel Anything but Standard The Front Desk Agent creates a warm, efficient, and engaging arrival and departure experience while handling check-ins, check-outs, guest requests, payments, reservations support, and daily Front Office responsibilities.

Why You’ll Love It Here Complimentary Spa & Gym Access Up to 3 Complimentary Fitness Classes per Week Spa, Restaurant & Boutique Discounts Designated Employee Pool Days during the summer

Complimentary Employee Meals Medical, Dental & Vision Insurance Company-paid Life, Short-Term & Long-Term Disability Insurance Paid Time Off & 7 Paid Holidays, including a Floating Holiday
401(k) Retirement Plan with Company Match Training, Development & Career Growth Opportunities Employee celebrations, events & appreciation throughout the year

Live the lifestyle you help create.

Position Summary The Front Desk Agent creates a warm, efficient, and engaging arrival and departure experience while handling check-ins, check-outs, guest requests, payments, reservations support, and daily Front Office responsibilities.

Key Responsibilities Welcome guests and complete check-in and check-out accurately and efficiently.

Verify reservations, identification, payment, room assignment, and guest preferences.

Process payments, deposits, room charges, and adjustments according to procedure.

Respond to guest questions, requests, and concerns with ownership and follow-through.

Maintain strong knowledge of hotel amenities, spa, dining, programming, membership, and local information.

Coordinate with Housekeeping, Guest Relations, Engineering, Reservations, and other departments.

Answer phones, emails, and Front Desk communications professionally.

Maintain accurate guest profiles, notes, logs, and shift information in Opera or the property-management system.

Recognize returning guests and VIPs and communicate special requests appropriately.

Maintain confidentiality, cash-handling standards, and Front Office procedures.

Required

Skills & Qualifications Previous hotel Front Desk or guest-service experience preferred.

Working knowledge of Opera or similar PMS preferred.

Strong communication, organization, and problem-solving skills.

Ability to multitask calmly in a fast-paced environment.

Flexible availability including weekends, holidays, and varied shifts.

Core Competencies Guest / Team Service Communication & Collaboration Organization & Attention to Detail Accountability & Reliability Adaptability & Problem Solving Work Environment This position works primarily in a professional hotel environment and requires regular collaboration with multiple departments and movement throughout the property as business needs require.

Physical Requirements Ability to stand and/or sit for extended periods throughout the shift.

Frequent use of a computer, telephone, and Front Office equipment.

Frequent walking, reaching, and repetitive hand movement.

Ability to lift, carry, push, or pull up to 25 pounds occasionally.

Ability to communicate clearly in a busy guest-facing environment.

Work where hospitality, culture, wellness, and community come together… every day.

The ideal candidate for this position

At least 1 years hotel experience at Front Desk/Concierge position.

Proficiency in the English language, including: written, oral, reading, spelling and grammar. Bi-lingual skills beneficial, but not required.

Proven supervisor skills: training, delegating, problem solving, follow-up, prioritizing and common sense.

Flexible and reliable in scheduling. Able to work mornings, evenings, weekends, and overnight.

Working knowledge of common computer programs. Opera a plus.

Strong communication, organization and customer service skills.

Able to work under pressure in a fast paced environment and meet deadlines.

Able to successfully work independently or as part of the team.

Ability to stand for long periods of time

Work in variable weather conditions

Ability to lift 25 lbs