Amenity Operations Manager

Compensation

$80,000 – $110,000 USD. Final offers depend on skill, experience, location, qualifications, and other factors.

Full-time with weekend and evening availability.

As the key employee liaison between the client and KWPM services & internal support staff, the Amenity Operations Manager must perform the job duties with a view toward projecting a professional and competent image: service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to the administrative and operational functions of the Company/Property and requires established organizational skills, attention to detail, solid time management, and good interpersonal skills.

• Manager on duty for all amenities on property, including evening and weekend hours events.
• Maintain common areas and property amenities in a professional and presentable condition.
• Ensure all new employees complete on‑site orientation with their department supervisor and report completion to the General Manager.
• Keep employees motivated and engaged per company standards through training and development.
• Provide leadership support to team members so they have the tools and resources to exceed expectations.
• Promptly communicate resident and guest concerns to Management Office.
• Direct all inquiries regarding association affairs not addressed in the Front Desk Manual or beyond Concierge scope to the Management Office.
• Respect resident and guest privacy, perspective, priorities, time, and resources.
• Evaluate the efficiency of day‑to‑day procedures and apply improvements.
• Revise and/or formulate standards/policies to meet the building’s needs and promote their implementation.
• Identify and implement positive change within the team.
• Recommend capital improvements to the condominium building to ensure residents receive optimum enjoyment.
• Assist where needed to exceed member expectations.
• Problem‑solve and resolve conflicts between members, vendors, and staff.
• Leadership with an emphasis on teamwork.
• Manage time and be proficient in Microsoft Office, with ability to learn other programs.
• Communicate clearly and professionally.
• Review and understand budgets.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing up to 25 pounds. A considerable amount of walking is required throughout the day. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.

This is a full‑time exempt position. Days, nights, holidays, and weekends are part of the job. Hours of work will be determined based on the business needs of the property.

• Prior experience in a related position at a 5‑Star Luxury Condo Property or Hotel with similar amenities; minimum of 2 years’ leadership experience.
• Prior hospitality training at a 5‑Star Property or university degree program is required.
• Working knowledge of computer, smartphone, and associated programs; MS Office Suite.
• Ability to multi‑task, set, and manage priorities.
• Excellent communication and listening skills to interact with a diverse and multicultural population.
• English and Spanish language skills are highly preferred.
• Must function in a team‑organized environment.
• High School Diploma, Undergraduate Degree, and/or work equivalent. Bachelor’s degree or higher is preferred.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties may change at any time with or without notice.

KW Property Management & Consulting is a drug‑free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.